Network Support Engineer (Enterprise Wi-Fi & LAN/WAN)
Location: Central London (Office-based with client site visits)
Salary: £45,000 + Benefits + On-Call (Clear Career progression opportunities)
About the Role
We're looking for a customer-focused Network Support Engineer to join a specialist MSP delivering networking, Wi-Fi and infrastructure solutions to the hospitality sector across the UK.
This role is ideal for someone with a strong networking background who enjoys working directly with customers, solving complex connectivity issues, and acting as a trusted technical contact. You'll support a diverse client base, including hotels and hospitality venues where service quality, communication and professionalism are every bit as important as technical ability.
You'll work alongside experienced network and Wi-Fi specialists, supporting, installing and troubleshooting enterprise networking environments both remotely and onsite.
Key Responsibilities
Install, configure and support network infrastructure including switches, firewalls, routers, wireless access points and wireless controllers.
Troubleshoot and resolve complex LAN, WAN and enterprise Wi-Fi issues.
Provide exceptional remote and onsite support to hospitality clients.
Manage incidents and service requests through the service desk.
Support infrastructure upgrades, deployments and project work.
Monitor network performance and proactively identify issues.
Produce high-quality technical documentation.
Participate in an on-call rota (1 week in every 4 weeks).
Essential Technical Experience
We are prioritising candidates with strong networking expertise and hands-on enterprise wireless experience.
You should have proven experience with:
Enterprise Wi-Fi support, deployment and troubleshooting.
LAN and WAN networking.
Routing and switching technologies.
VLANs.
Spanning Tree Protocol (STP).
TCP/IP networking.
IP addressing and subnetting.
DNS, DHCP and VPN technologies.
Firewall administration and troubleshooting.
Network monitoring and diagnostics.You should be comfortable discussing networking concepts in detail and able to confidently troubleshoot issues at Layers 2 and 3.
Microsoft Technologies
Experience supporting Microsoft environments is also required, including:
Microsoft 365
Active Directory
Microsoft Entra ID
Intune
Azure
Windows Server
Qualifications
Active CCNA certification is e...
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