At a Glance
- Tasks: Lead service design for a major transformation programme in a top financial services organisation.
- Company: Join a leading financial institution aiming to become a Tier 1 bank in EMEA.
- Benefits: Highly competitive rate, hybrid working, and a chance to shape the future of banking.
- Other info: Inclusive workplace that values diversity and offers excellent career growth opportunities.
- Why this job: Make a real impact on service design and compliance in a dynamic environment.
- Qualifications: Proven experience in Service Design & Transition and strong ITIL v4 knowledge required.
The predicted salary is between 60000 - 80000 € per year.
Service Design & Transition Lead - ECB Programme
Contract: 12 Months
Location: London - Hybrid (5 days in 10 in the office)
Rate: Highly Competitive
Status: Inside IR35
Working Pattern: Full-time
We are currently recruiting for an experienced Service Design & Transition Lead to join a major transformation programme within a leading financial services organisation. This role will play a key part in supporting the organisation's strategic ambition to become a Tier 1 bank in EMEA and meet the regulatory expectations of the European Central Bank (ECB).
The successful candidate will lead the end-to-end service design and introduction lifecycle, ensuring all new or changed services are operationally ready, compliant, resilient, and aligned with both regulatory and internal standards.
- Proven experience within Service Design & Transition in a regulated financial services environment.
- Strong understanding of ITIL v4 service management frameworks.
- Experience supporting large-scale transformation programmes within banking or financial services.
- Strong stakeholder management and communication skills.
Service Design & Transition
- Lead the full service design and introduction lifecycle for ECB programme deliverables.
- Develop and implement Service Design Packages (SDPs) for new and changed services.
- Ensure services are designed for resilience, scalability, and operational supportability.
- Ensure all service components including SLAs, OLAs, support models, monitoring, and runbooks are in place prior to go-live.
Programme Support
- Act as the service readiness lead for regulatory deliverables.
- Support the implementation of operational resilience and service continuity capabilities.
- Ensure traceability of service design decisions against ECB regulatory requirements and internal audit standards.
Service Management Process Development
- Support the implementation and maturity of Service Design and Introduction processes across EMEA.
- Develop governance standards, templates, and workflows for service onboarding and transition.
- Contribute to training and awareness sessions across delivery and operational teams.
Stakeholder Management
- Engage with stakeholders across Technology, Risk, Compliance, and Business teams.
- Facilitate service readiness reviews and go/no-go decisions.
- Ensure operational teams are fully equipped to support new services.
- Drive improvements to service introduction processes and tooling.
- Support implementation of monitoring, alerting, and reporting aligned to ECB expectations.
ITIL v4 Certification.
Project Management certification.
Experience with Visio and SharePoint.
Background in enterprise architecture or solution design.
Experience working with Japanese or Asian financial institutions would be advantageous.
Let's shape the future of system support together!
Pontoon is an employment consultancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
ITIL Service Design Lead in London employer: Adecco
Join a leading financial services organisation in London as an ITIL Service Design Lead, where you will be at the forefront of a major transformation programme aimed at achieving Tier 1 status in EMEA. With a strong commitment to employee growth and a collaborative work culture, we offer competitive rates and a hybrid working model that promotes work-life balance. Our inclusive environment values diversity and provides opportunities for professional development, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Service Design Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience with ITIL and service design. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL v4 knowledge and understanding of service design processes. We recommend practising common interview questions related to service transition and stakeholder management to show you’re the right fit.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’ve got loads of resources to help you ace the application process and get noticed by hiring managers.
We think you need these skills to ace ITIL Service Design Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of ITIL Service Design Lead. Highlight your experience in service design and transition, especially within regulated financial services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in service design and how they relate to the ECB programme.
Showcase Your ITIL Knowledge:Since we're looking for someone with a strong understanding of ITIL v4, make sure to mention any relevant certifications or experiences. We love seeing candidates who can demonstrate their expertise in service management frameworks!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Adecco
✨Know Your ITIL Inside Out
Make sure you have a solid grasp of ITIL v4 service management frameworks. Brush up on key concepts and be ready to discuss how you've applied them in previous roles, especially in regulated financial environments.
✨Showcase Your Service Design Experience
Prepare specific examples of your experience leading service design and transition lifecycles. Highlight any Service Design Packages (SDPs) you've developed and how they ensured operational readiness and compliance.
✨Engage with Stakeholders
Demonstrate your strong stakeholder management skills by preparing to discuss how you've engaged with various teams in the past. Think of examples where you facilitated service readiness reviews or made go/no-go decisions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in service design and transition. Practice articulating your thought process and decision-making strategies in response to potential challenges you might face in the role.
