At a Glance
- Tasks: Lead a dynamic IT Support Team and manage daily Service Desk operations.
- Company: Join a vibrant tech company in Central London with a focus on customer satisfaction.
- Benefits: Competitive salary, hands-on leadership role, and opportunities for professional growth.
- Other info: Office-based role with a collaborative culture and focus on continuous improvement.
- Why this job: Make a real impact by driving service quality and mentoring a talented team.
- Qualifications: Experience in IT support, team leadership, and strong technical troubleshooting skills.
Location: Central London (Office based 5 days a week)
Salary: £45,000 - £55,000
Hands on position in which you will lead an IT Support Team of 4.
As IT Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Support Engineers. You'll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function.
Essential Skills:
- Enterprise Wi-Fi troubleshooting and support
- LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs
- Switches, routers, firewalls and wireless access points
Team Leadership:
- Lead, mentor and develop a team of Service Desk Analysts and Support Engineers.
- Manage resource planning, staff rotas and workload allocation.
- Assist with recruitment, onboarding and training initiatives.
- Create a positive, collaborative and customer-focused team culture.
- Conduct regular performance reviews and coaching sessions.
Service Desk Management:
- Oversee daily Service Desk operations.
- Ensure tickets are managed effectively and within SLA targets.
- Monitor queues, workloads and escalation paths.
- Coordinate responses to high-priority incidents.
- Maintain excellent documentation and ticket quality standards.
Customer Service & Escalations:
- Act as the senior escalation point for customers and engineers.
- Resolve complex technical and service-related issues.
- Drive high levels of customer satisfaction.
- Communicate effectively during incidents, outages and service-impacting events.
- Identify recurring issues and implement preventative measures.
IT Support Team Lead - London employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Lead - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adecco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adecco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adecco!
✨Direct Apply to Adecco
Let's not forget to apply directly through the Adecco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Team Lead - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adecco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adecco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adecco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
