At a Glance
- Tasks: Lead the design and introduction of IT services for a major transformation programme.
- Company: Join a leading global bank with a focus on innovation and operational resilience.
- Benefits: Hybrid working, competitive pay, and the chance to shape service readiness.
- Other info: Opportunity to work on large-scale transformation programmes with senior stakeholders.
- Why this job: Make a real impact in a dynamic environment while enhancing your skills.
- Qualifications: Experience in Service Design, especially within financial services or regulated environments.
The predicted salary is between 60000 - 80000 £ per year.
My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience.
Key responsibilities:
- Lead end-to-end Service Design & Introduction for new and changed services
- Ensure services are fully operationally ready, supportable, and compliant ahead of go-live
- Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria
- Act as the bridge between delivery teams and BAU operations
- Run service readiness reviews and go/no-go decisions with senior stakeholders
- Embed consistent SD&I processes, standards, and governance frameworks
Key requirements:
- Strong experience in Service Design & Transition / Introduction (ITIL)
- Background in financial services or regulated environments
- Experience delivering within large-scale transformation programmes
- Strong stakeholder management across Technology, Risk, and Business
- Experience with ServiceNow or similar ITSM tools
If the role aligns with your experience, please apply with your updated CV.
IT Service Design Lead in London employer: Adecco
As a leading global bank, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our London-based team enjoys the benefits of hybrid working, competitive remuneration, and the opportunity to contribute to significant transformation programmes that enhance operational resilience. Join us to be part of a collaborative environment where your expertise in IT Service Design will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Design Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for an IT Service Design Lead role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your Service Design & Transition knowledge. Be ready to discuss how you've led end-to-end service design in past roles, especially in large-scale transformation programmes. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your stakeholder management skills! Be prepared to share examples of how you've successfully collaborated with delivery teams and senior stakeholders. This will highlight your ability to bridge gaps and ensure operational readiness.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that IT Service Design Lead position!
We think you need these skills to ace IT Service Design Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Design Lead role. Highlight your experience in Service Design & Transition, especially within financial services or regulated environments. We want to see how your background aligns with the key responsibilities mentioned in the job description.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your strong stakeholder management and your ability to deliver within large-scale transformation programmes. This will help us see how you can bridge the gap between delivery teams and BAU operations.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job requirements.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Service Design Inside Out
Make sure you brush up on your knowledge of Service Design and Transition, especially within ITIL frameworks. Be ready to discuss specific examples from your past experiences where you've successfully led service design initiatives, particularly in financial services or regulated environments.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about how you've effectively managed stakeholders across various teams, including Technology, Risk, and Business. Think of concrete examples where your communication and negotiation skills made a difference in project outcomes.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar ITSM tools, be sure to highlight it. If not, do a bit of research to understand its functionalities and how it can support service design processes. This will show your proactive approach and willingness to learn.
✨Prepare for Service Readiness Reviews
Anticipate questions around running service readiness reviews and making go/no-go decisions. Think about how you would approach these scenarios and be ready to discuss your thought process and criteria for ensuring operational readiness before a service goes live.
