At a Glance
- Tasks: Manage rent accounts, recover debts, and support tenants in a dynamic housing team.
- Company: Join a forward-thinking local authority with a supportive culture.
- Benefits: Earn £19-£24.74 per hour, enjoy hybrid work, and gain valuable experience.
- Other info: Flexible working model with opportunities for career growth.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in rent income management and strong communication skills.
The predicted salary is between 19 - 19 £ per hour.
Location: Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH)
Hourly Rate: £19 per hour PAYE or £24.74 per hour Umbrella
Duration: 3-month contract (with scope for extension thereafter)
The Opportunity
We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team. This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority. With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration.
Role
As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required. You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service.
Key Responsibilities
- Manage rent arrears cases from early intervention through to legal action.
- Maximise rent collection and minimise arrears across housing stock.
- Prepare legal documentation and attend court hearings as required.
- Conduct tenant interviews, correspondence, and home visits.
- Provide advice and support to tenants to help sustain tenancies.
- Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice).
- Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined-up solutions.
- Monitor accounts, analyse arrears trends, and take appropriate action.
- Maintain accurate records and case management systems.
- Contribute to continuous improvement within the Income Recovery Team.
About You
We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach.
Essential Experience
- Proven experience in rent income management or housing income recovery.
- Strong background in debt recovery, including legal processes and court attendance.
- Experience managing complex casework.
- Confident dealing directly with the public.
Knowledge and Skills
- Good understanding of rent arrears recovery processes.
- Legal notices and court procedures.
- Landlord & tenant law (ideally within a local authority setting).
- Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable).
- Strong communication and negotiation skills.
- Excellent organisational skills and ability to manage your own workload.
- Competent with IT systems and databases.
Equal Opportunities
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Income Recovery Officer in London employer: Adecco
Join a forward-thinking local authority in Hornchurch, Essex, as an Income Recovery Officer, where you will enjoy a supportive work culture that prioritises employee well-being and professional growth. With a flexible hybrid working model, you will have the autonomy to manage your caseload while collaborating with dedicated teams to make a meaningful impact on the community. This role not only offers competitive pay but also the opportunity to develop your skills in a dynamic environment focused on tenant support and sustainable housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Officer in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Income Recovery Officer in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Adecco
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Adecco.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Adecco that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
