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For Companies At a Glance
- Tasks: Manage rent accounts, maximise income collection, and support vulnerable tenants.
- Company: Join the London Borough of Richmond & Wandsworth, a supportive local authority.
- Benefits: Competitive pay, hybrid working, and a chance to make a real difference.
- Why this job: Help vulnerable households while developing your skills in a meaningful role.
- Qualifications: Experience in income collection and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 40000 - 60000 £ per year.
Adecco are recruiting on behalf of the London Borough of Richmond & Wandsworth for an experienced Income Maximisation Officer to join their Housing and Regeneration Directorate. This is an excellent opportunity for a housing finance professional with strong experience in income collection, arrears management and tenant support to contribute to a vital frontline service supporting vulnerable households in temporary accommodation.
Contract Details
- Type: Temporary
- Pay: 20.76 per hour (PAYE) / 27.07 per hour (Umbrella)
- Location: Twickenham Civic Centre
- Working Arrangements: Hybrid - office and home working (start of assignment is 2 weeks in the office every day for training/shadowing and then 3 days in the office and 2 days working from home)
- Hours: 36 hours per week, Monday to Friday
Role Overview
As an Income Maximisation Officer, you will lead and manage a patch of temporary accommodation accounts, ensuring maximum income collection and minimising arrears across both current and former tenants. You will provide financial advice, support benefit claims, complete affordability assessments and take appropriate recovery action where required.
Key Responsibilities
- Manage a caseload of rent accounts to maximise income collection and minimise arrears
- Proactively monitor accounts and agree repayment plans where necessary
- Provide financial advice and guidance to tenants to support tenancy sustainment
- Support tenants to maximise income by ensuring full benefit entitlement is claimed
- Complete affordability assessments in line with the Homelessness Code of Guidance
- Prepare and manage cases for legal action, including possession proceedings and court attendance
- Liaise with partner agencies and internal departments to resolve complex cases
- Support vulnerable households with sensitive and preventative interventions
- Maintain accurate records and financial information in line with council procedures
- Participate in duty rotas and customer service activity across both boroughs
Top 3 Skills Required
- Experience in income collection, managing a patch of rent accounts for both current and former tenants
- Assisting tenants to maximise their income by ensuring they are claiming their full benefit entitlement and referring tenants who require specialist advice
- Providing financial advice to tenants to ensure they can afford their charges
Essential Experience and Skills
- Experience of arrears management and debt collection within a housing or local authority environment
- Strong understanding of welfare benefits and entitlement advice
- Experience supporting vulnerable clients with complex financial needs
- Ability to manage a varied caseload and prioritise effectively
- Excellent communication, numeracy and IT skills
- Calm, empathetic and professional approach when dealing with sensitive cases
If you have the skills and experience required for this role, we encourage you to apply.
Income Maximisation Officer in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Maximisation Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing finance sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. When you apply through our website, make sure to tailor your responses to show how your experience aligns with their mission of supporting vulnerable households.
✨Tip Number 3
Practice your interview skills with a friend or in front of the mirror. Focus on articulating your experience in income collection and tenant support clearly and confidently. Remember, it's all about showcasing how you can make a difference!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Income Maximisation Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Income Maximisation Officer role. Highlight your experience in income collection and arrears management, and don’t forget to mention any work with vulnerable clients. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting vulnerable households and how your background makes you a perfect fit for this role. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to showcase your relevant experience clearly. Whether it's managing rent accounts or providing financial advice, we want to know how you've made an impact in previous roles. Use specific examples to illustrate your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of income collection and arrears management. Familiarise yourself with the Homelessness Code of Guidance and be ready to discuss how you've helped tenants maximise their income in previous roles.
✨Show Empathy
As an Income Maximisation Officer, you'll be dealing with vulnerable households. Prepare examples that showcase your calm and empathetic approach when handling sensitive cases. This will demonstrate your ability to connect with tenants and support them effectively.
✨Be Ready for Scenarios
Expect scenario-based questions during the interview. Think about how you would handle complex cases or difficult conversations with tenants. Practising these scenarios can help you articulate your thought process and problem-solving skills.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be prepared to discuss how you've communicated financial advice to tenants in the past. Use specific examples to illustrate your ability to explain complex information clearly and effectively.
