At a Glance
- Tasks: Provide HR guidance and support to employees and managers in a dynamic contact centre.
- Company: Join a forward-thinking company with a focus on employee experience.
- Benefits: Competitive hourly rate, hybrid working, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on problem-solving and employee support.
- Why this job: Make a real impact in a fast-paced environment while developing your HR skills.
- Qualifications: Experience in HR advisory roles and strong knowledge of UK employment law.
The predicted salary is between 30000 - 40000 € per year.
12-Month Contract
£25 per hour
Hybrid - 2-3 days per week in the Whitley office, Coventry
The Opportunity
My client is seeking an experienced HR Consultant to join a dynamic HR Direct Contact Centre team on a 12-month contract. This is a hybrid role, combining remote working with 2-3 days per week on site at the Whitley office.
As the first point of contact for employees and managers, you will play a critical role in delivering accurate, timely, and employee-focused HR guidance across a wide range of people-related queries. If you enjoy fast-paced environments, problem-solving, and making a direct impact on employee experience, this role offers the perfect platform.
The Role
Working within the HR Direct Contact Centre, you will manage and resolve HR queries covering areas such as recruitment, performance, reward, absence, and employee relations. Queries are received via email, portal, and virtual assistant, with outbound calls made where deeper discussion is required.
You will also support daily operational activity, including absence reporting and managing inbox queries, ensuring all interactions meet agreed service levels and quality standards.
Key Responsibilities
- Act as the first point of contact for UK-based employees and managers on HR policies and procedures
- Diagnose queries effectively, identify relevant policies, and guide employees and managers on correct application
- Coach managers using sound employment law knowledge to ensure consistent and compliant decision-making
- Manage HR cases through to resolution within service level agreements
- Respond to enquiries via email, portal, virtual assistant, and outbound calls where required
- Build rapport and trust to fully understand and resolve employee issues
- Maintain strong working relationships across the wider HR community and business
- Support operational delivery of transactional and administrative HR processes
- Contribute to the development, maintenance, and deployment of HR policies
- Pull and manage absence reporting and oversee non-employee query inboxes
- Work collaboratively within the HR Direct team to deliver a high-quality service
Knowledge, Skills & Experience
Essential
- Proven experience in an HR advisory or employee relations role
- Strong generalist HR knowledge, including disciplinary, grievance, absence, and performance management
- Good working knowledge of UK employment law
- Excellent written and verbal communication skills
- Degree-qualified or equivalent practical HR experience
- Strong IT skills, particularly Microsoft Word, PowerPoint, and Excel
Desirable
- Experience working in a high-volume HR Contact Centre
- Stakeholder management and process improvement experience
- Project management experience (planning, risk management, delivery)
- Experience using HR systems such as SAP and SuccessFactors
- Familiarity with ticketing systems (e.g. Cloud for Service)
- Experience managing chat or virtual assistant escalations
About You
- Results-driven and resilient, with the ability to perform under pressure
- A natural problem-solver with a pragmatic, solutions-focused mindset
- Confident communicating complex information clearly and empathetically
- Organised, proactive, and capable of balancing short-term priorities with long-term thinking
- A collaborative team player who builds credibility and trust quickly
If you're an HR professional who thrives in a fast-moving, employee-focused environment and enjoys delivering high-quality advisory support, this contract role offers an excellent opportunity to make a real impact.
HR Consultant in London employer: Adecco
Join a forward-thinking organisation that values its employees and fosters a collaborative work culture. With a hybrid working model based in Whitley, Coventry, you will benefit from flexible working arrangements while being part of a dynamic HR team dedicated to enhancing employee experience. The company prioritises professional development, offering opportunities for growth and the chance to make a meaningful impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land HR Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an HR Consultant role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research common HR scenarios and think about how you'd handle them. Practise your responses to showcase your problem-solving skills and knowledge of UK employment law.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace HR Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HR Consultant role. Highlight your relevant experience in HR advisory and employee relations, and don’t forget to showcase your knowledge of UK employment law. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled HR queries or improved processes in the past. We love a good story that shows your problem-solving skills!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We’re looking for someone who can convey complex information simply and empathetically.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Adecco
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around UK employment law and common HR policies. Be ready to discuss how you've handled queries in the past and demonstrate your understanding of disciplinary, grievance, and performance management processes.
✨Showcase Your Communication Skills
As an HR Consultant, you'll need to communicate complex information clearly and empathetically. Practice articulating your thoughts on common HR scenarios, and consider using the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved HR issues in a fast-paced environment. Highlight your pragmatic approach and how you balance short-term priorities with long-term solutions, as this will resonate well with the interviewers.
✨Build Rapport and Trust
During the interview, focus on building a connection with your interviewers. Show that you're a collaborative team player who values strong working relationships. This is crucial for the role, so share experiences where you've effectively built trust with colleagues or clients.
