At a Glance
- Tasks: Lead and improve repairs and maintenance services in a dynamic organisation.
- Company: Forward-thinking organisation with a collaborative and values-driven culture.
- Benefits: Competitive salary of £65,000, hybrid working, and excellent benefits.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by leading high-performing teams and enhancing service delivery.
- Qualifications: Proven leadership experience in repairs, maintenance, or facilities management.
The predicted salary is between 65000 - 65000 £ per year.
Location: Dagenham (Hybrid Working)
Salary: 65,000 + benefits
The Opportunity
We're recruiting for a Head of Service to lead a critical repairs and maintenance function within a growing and forward-thinking organisation. This is a senior leadership role where you'll take ownership of operational delivery across repairs, planned maintenance, voids, disrepair, and compliance, ensuring services are safe, efficient, and customer-focused. If you're passionate about driving operational excellence, leading high-performing teams, and improving service outcomes, this is a fantastic opportunity to make a measurable impact.
Key Responsibilities
- Operational Leadership
- Lead the delivery of responsive repairs, planned maintenance, voids, disrepair and compliance services
- Ensure services are delivered efficiently, safely and in line with regulatory standards
- Monitor KPIs and drive continuous improvement across all service areas
- Oversee resource planning to ensure effective service delivery
- People Leadership & Culture
- Lead, develop and inspire multi-disciplinary operational teams
- Drive a high-performance, inclusive and accountable culture
- Lead workforce planning including recruitment, development and succession planning
- Stakeholder Management
- Build strong relationships with clients, contractors and internal teams
- Act as a senior point of contact for operational service delivery
- Ensure customer issues are resolved effectively with a focus on continuous improvement
- Commercial & Financial Oversight
- Manage operational budgets and ensure value for money and cost control
- Support business growth and service improvement initiatives
- Compliance & Risk
- Ensure full compliance with health & safety, statutory and regulatory requirements
- Manage risk and implement strong quality assurance processes
About You
We're looking for a strong operational leader with:
- Proven experience in repairs, maintenance, housing, or facilities management
- A track record of leading large operational teams in complex service environments
- Strong understanding of property compliance, H&S, and service delivery standards
- Experience managing budgets, performance, and KPIs
- Excellent stakeholder engagement and communication skills
- A continuous improvement mindset with the ability to drive change and performance
Experience within social housing, local authority or property maintenance sectors is highly desirable.
What's on Offer
- Salary of 65,000 with excellent benefit package
- Hybrid working (Dagenham-based with flexibility)
- Opportunity to lead a high-impact, essential service
- Work within a collaborative, values-driven environment
Apply Now
If you're ready to step into a senior leadership role where you can shape service delivery, lead teams, and drive real improvement, we'd love to hear from you.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Head of Service - Repairs and Maintenance in London employer: Adecco
Join a forward-thinking organisation in Dagenham as the Head of Service for Repairs and Maintenance, where you will lead a critical function that prioritises operational excellence and customer satisfaction. Enjoy a hybrid working model, a competitive salary of £65,000, and an excellent benefits package while fostering a collaborative and inclusive culture that supports your professional growth and development. This is a unique opportunity to make a significant impact in a values-driven environment, ensuring services are safe, efficient, and compliant.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service - Repairs and Maintenance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the repairs and maintenance sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to operational excellence and customer service. Tailor your responses to show how your experience aligns with their goals, especially in leading high-performing teams.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples where you improved service delivery or led successful projects. Use metrics to highlight your impact, like KPIs or budget management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Head of Service role!
We think you need these skills to ace Head of Service - Repairs and Maintenance in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Service - Repairs and Maintenance. Highlight your experience in repairs, maintenance, and leading operational teams. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for operational excellence and how you’ve driven improvements in previous roles. Let us know why you’re the perfect fit for this senior leadership position.
Showcase Your Leadership Style:In your application, give us a glimpse into your leadership style. We’re looking for someone who can inspire and develop teams, so share examples of how you've built high-performing cultures in your past roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Understand the key responsibilities of the role, especially around operational delivery and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, particularly in complex service environments. Highlight your experience in driving performance and fostering a high-performance culture. This is crucial for a senior leadership role, so be ready to discuss your approach to people management.
✨Engage with Stakeholders
Think about how you’ve built relationships with clients and contractors in previous roles. Be prepared to share specific instances where you resolved customer issues or improved service outcomes. This will demonstrate your stakeholder management skills and your focus on customer satisfaction.
✨Be Ready for Financial Discussions
Since managing budgets is part of the role, be prepared to discuss your experience with financial oversight. Bring examples of how you've ensured value for money and cost control in past positions. This will show that you understand the commercial aspects of the role and can contribute to business growth.
