Job Title: Experience and Events London Lead Location: City of London Salary: Confidential Our client, a prominent organisation within the Hospitality sector, is seeking an enthusiastic and experienced individual for the pivotal role of Experience and Events London Lead. This is a unique opportunity to spearhead the delivery of outstanding workplace experiences and events at their London headquarters, contributing to an engaging and vibrant atmosphere for colleagues and visitors alike.
About the Role:
In this highly visible position, the Experience and Events London Lead will report directly to the WE&O London Lead and be responsible for the daily execution and continuous enhancement of workplace experiences and events across the London portfolio. This role is essential in ensuring a "one team" service that consistently exceeds expectations for all stakeholders.
Key Responsibilities:
Workplace Experience Leadership: - Develop and implement modern workplace programmes that provide a best-in-class experience for employees and guests. - Establish and uphold service standards that enhance front-of-house and event interactions. - Serve as the Subject Matter Expert (SME) for Workplace Experience and Events, driving ongoing process improvements.
Events Leadership and Delivery: - Oversee the complete delivery of events, ensuring seamless execution from start to finish. - Act as the primary contact for client events, managing event briefs and logistics efficiently. - Coordinate pre-event meetings to clarify objectives, operational needs, and risk factors.
Client Relationship Management: - Cultivate trusted relationships through proactive engagement and attentive listening. - Ensure client and guest expectations are met, providing a seamless on-site experience. - Professionally address complaints, implementing effective action plans for resolution.
Team Leadership: - Develop and mentor a high-performing, motivated team in alignment with the client strategy. - Promote a collaborative environment across functions and service partners. - Schedule regular meetings to ensure consistent communication and delivery.
Operational Governance and Continuous Improvement: - Maintain up-to-date operational manuals and event-related documentation. - Conduct post-event feedback collection and audits to inform ongoing improvements. - Deliver regular management reports, including event statistics and tren...
Experience & Events Lead in London employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
