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- Tasks: Be the go-to IT support for our London office, solving tech issues and ensuring smooth operations.
- Company: Join a dynamic team in a fast-paced environment at a leading financial services firm.
- Benefits: Competitive daily rate, flexible working hours, and opportunities for skill development.
- Other info: Great chance to grow your career in a supportive and innovative workplace.
- Why this job: Make a real difference by supporting users and enhancing their tech experience every day.
- Qualifications: 3+ years in desktop support, strong knowledge of Microsoft 365, and excellent problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Rate - £200 (A day)
Location - London (Liverpool Street)
Duration - 3 Months (Initially)
IR35 - Outside
KEY RESPONSIBILITIES
- Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner.
- Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director.
- Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID.
- Maintain and manage hardware inventory, printers, and AV equipment across the London office.
- Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning.
- Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required.
- Support video conferencing and collaboration tools, including Zoom and other AV systems.
- Log, track, and resolve tickets using the organization's Jira ticketing system.
- Communicate software and security best practices to end users at varying levels of technical ability.
- Adhere to business continuity protocols and change control processes when implementing changes to the environment.
- Liaise with third-party hardware and software vendors as needed to resolve escalated issues.
REQUIRED QUALIFICATIONS
- 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment.
- Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI).
- Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications.
- Experience with Active Directory and/or Microsoft Entra ID for user and device management.
- Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN.
- Confident communicator with the ability to support users of all technical backgrounds.
- Strong problem-solving skills with a methodical and customer-focused approach.
- Understanding of Jira processes, including incident management and change control.
PREFERRED QUALIFICATIONS
- Experience with Zoom administration and enterprise video conferencing systems.
- Familiarity with macOS support in a mixed-OS environment.
- Experience using Citrix Director for session monitoring and troubleshooting.
- Knowledge of Bloomberg terminal support and administration.
- Previous experience in financial services or professional services environments.
Desktop Support Analyst - London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst - London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, join online forums, or even hit up LinkedIn. You never know who might have a lead on that perfect Desktop Support Analyst role.
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Grab a mate or use online resources to run through common questions. Make sure you can confidently talk about your experience with Citrix VDI and Microsoft 365.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky support issues. Highlight your methodical approach and customer-focused mindset to impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us.
We think you need these skills to ace Desktop Support Analyst - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience with Microsoft 365, Citrix VDI, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your qualifications—show us how you've used them in real situations. Share specific examples of how you’ve tackled hardware or software issues, especially in a fast-paced environment like London.
Be Professional Yet Approachable: When writing your application, strike a balance between professionalism and approachability. We’re looking for someone who can communicate effectively with users of all technical backgrounds, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Citrix VDI, and Windows desktop environments. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your hands-on experience.
✨Show Off Your Communication Skills
As a Desktop Support Analyst, you'll be dealing with users of all technical backgrounds. Practice explaining complex tech concepts in simple terms. This will demonstrate your ability to communicate effectively and support users confidently.
✨Familiarise Yourself with Jira
Since you'll be logging and tracking tickets using Jira, it’s a good idea to understand its processes. Brush up on incident management and change control so you can speak about how you’ve used it in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific issues, like network troubleshooting or user onboarding. Think through your problem-solving approach and be ready to share examples that highlight your methodical and customer-focused style.