At a Glance
- Tasks: Provide top-notch IT support to users, ensuring smooth operations and happy clients.
- Company: Join a prestigious office in London with a dynamic work culture.
- Benefits: Competitive salary, full-time hours, and a vibrant work environment.
- Other info: Opportunity for growth in a fast-paced, supportive team.
- Why this job: Elevate your IT career while making a real difference for executives and board members.
- Qualifications: Strong knowledge of iOS, Microsoft 365, and excellent communication skills required.
Location: London
Contract Type: Permanent, fully in the office
Salary: £35,000 - £37,000 (depending on experience)
Working Pattern: Full Time (37.5 hours/week, Mon-Fri, 8:30 am - 5:00 pm)
Are you ready to elevate your career in Information Technology? Join our client's prestigious office in London as a Deskside Support Analyst! If you're passionate about providing exceptional support and thrive in a dynamic environment, we want to hear from you!
What You'll Do:
- As a Deskside Support Analyst, you will be the go-to person for 1st and 2nd line support for 80 hybrid users, including executives and board members.
- Tackle a variety of technical end-user computing issues and be the friendly face that keeps our clients smiling.
- Providing top-notch support across Windows 11, Dell laptops, iPhones, and iPads.
- Managing AV support in our 7+ meeting rooms, ensuring seamless Teams meetings.
- Handling incidents and requests through walk-ups, email tickets, Teams messages, and calls.
- Maintaining hardware and software asset inventory, ensuring everything is up to date.
- Offering excellent customer service, translating technical jargon into easy-to-understand terms.
Key Responsibilities:
- Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters/leavers process (New hire induction) end user hardware support, AV support.
- Systems/Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written).
- Floorwalking and interact with users and represent the brand calmly and professionally.
- Maintain a high level of customer service at all times and adhere to company service delivery principles.
- Provide remote support services to colleagues for any service requests and issues relating to colleagues' IT hardware and software.
- Manage colleague expectations remotely using effective communication, quick resolution in keeping with our outstanding customer support services.
- Track all requests maintaining ownership of the issue and providing consistent and timely resolutions.
- Asset Management: maintain accurate inventory of hardware and software assets; manage lifecycle, allocation, and compliance.
- Provide advice, direction and support to all users including executive members, board members and guests in a professional manner.
- Ensure quality standards are adhered to for any deliverables and raise any concerns that may impact on local level.
- Effectively log issues using standard and approved tools and ensure follow up and feedback with the end user.
- Excellent ability to multi-task and work on tasks and projects while being interrupted by users and colleagues requesting support; ability to constantly re-prioritise tasks is a must.
- Liaising with the cover team to ensure that they are site-familiar and aware of any procedural and or system changes.
Essential Skills:
- Strong knowledge of iOS mobile devices and Microsoft 365 (Entra ID, Intune, Teams, Defender, Exchange online, SharePoint).
- Proficiency in troubleshooting Windows 11 and common productivity tools.
- Excellent knowledge of Intune including Autopilot laptop build.
- Familiarity with Audio-Visual systems and Microsoft Teams Meeting Room technologies.
- Excellent communication skills to articulate technical issues to a non-technical audience.
Desired Skills:
- Provide ad-hoc AV support for meetings and conferences.
- Using service management tools to manage, update, escalate and create new Incident and Problem records.
- Support, admin and replacement of smart devices, including tablets.
- Installation, configuration and administration hardware (Dell).
- Maintenance and troubleshooting of MF Printers as directed by technical resources.
- Good knowledge of Active Directory - resetting passwords, creating users etc.
Key Competencies:
- Aptitude for providing exceptional customer service even when the environment becomes fast-paced or intense.
- Excellent communication skills.
- Ability to articulate technical information to a non-technical audience.
- Excellent documentation and analytical skills.
- Good verbal and written communication skills.
- Excellent troubleshooting and problem resolution skills.
- Able to work well to pressurised deadlines.
- Excellent timekeeper and logical thinker.
To Apply:
Send your CV outlining your relevant experience. We look forward to meeting you!
Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Deskside Support Analyst in London employer: Adecco
Join a dynamic and inclusive team in the heart of London as a Deskside Support Analyst, where your passion for technology and exceptional customer service will be valued. Our company fosters a collaborative work culture, offering continuous growth opportunities and professional development, ensuring you thrive in your role while supporting high-profile clients. With a competitive salary and a commitment to diversity, we provide an environment where every employee can contribute meaningfully and feel rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adecco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adecco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adecco!
✨Direct Apply to Adecco
Let's not forget to apply directly through the Adecco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adecco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adecco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adecco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
