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- Tasks: Deliver top-notch customer service and support dealers in a dynamic environment.
- Company: Join a vibrant team focused on building relationships and driving growth.
- Benefits: Competitive pay, full-time hours, and a chance to make a real impact.
- Why this job: Be the go-to person for dealer support and help partners succeed.
- Qualifications: 2+ years in customer service with strong communication skills.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 13 - 16 £ per hour.
Location: Newbury
Hours: Monday to Friday, 8:30 AM - 4:30 PM
Pay: £15-£16 per hour
Are you a customer service professional who loves building relationships and making a real impact? Join our team as a Client Services Executive and play a vital role in supporting dealers and driving business growth. This is a fantastic opportunity to work in a dynamic environment where your communication skills and problem-solving ability will shine. You will be the go-to person for dealer support, training, and engagement, helping partners succeed while contributing to our own success.
Responsibilities
- Deliver exceptional end-to-end customer service and manage dealer expectations.
- Handle inbound and outbound calls and emails to support dealers.
- Assist Business Development Managers with engagement and admin tasks.
- Upsell products and services to maximize revenue opportunities.
- Maintain accurate dealer data in CRM systems (HubSpot experience a plus).
- Train dealers on portal functionality and best practices.
- Support onboarding and system setup for new dealers.
- Monitor dealer activity and share insights to boost performance.
- Assist with campaigns, communications, and reporting.
Qualifications
- At least 2 years in customer service or client support roles.
- Experience in dealer or B2B support environment preferred.
- Familiarity with CRM systems and SAP processes.
- Strong communication skills and a proactive, customer-focused mindset.
- Ability to multitask and deliver training confidently.
- Positive attitude, team player, and adaptable to change.
Please call Adecco Newbury or email an updated copy of your CV.
Customer Services Lead in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Client Services Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you have experience with CRM systems like HubSpot, make sure to highlight that during your conversations. We want to see how you can bring value to the team and help drive business growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to make an impact in the customer service world.
We think you need these skills to ace Customer Services Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Lead role. Highlight your customer service experience, especially in dealer or B2B environments, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can make a real impact in our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your strong communication skills. Whether it’s through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think about specific examples where you've gone above and beyond for a client or resolved a tricky situation. This will show that you’re not just talking the talk but can walk the walk too!
✨Familiarise Yourself with CRM Systems
Since the role mentions CRM systems like HubSpot, it’s a good idea to get familiar with how they work. If you’ve used similar systems before, be ready to discuss your experience and how you can leverage that knowledge to help dealers succeed.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during the interview to assess your problem-solving and communication skills. Practise handling common customer scenarios, like dealing with an unhappy dealer or upselling a product. This will help you feel more confident and prepared.
✨Show Your Team Spirit
This position requires a positive attitude and teamwork. Be ready to share examples of how you’ve collaborated with others in past roles. Highlighting your adaptability and willingness to support your team will make you stand out as a great fit for their dynamic environment.
