At a Glance
- Tasks: Manage customer orders, resolve issues, and enhance service delivery.
- Company: Join a leading global company with a supportive team culture.
- Benefits: Permanent role, dynamic environment, and opportunities for professional growth.
- Why this job: Make a real impact by delivering exceptional customer service.
- Qualifications: Experience in customer service, preferably in manufacturing; strong communication skills.
- Other info: Be part of a dedicated team that values your contributions.
The predicted salary is between 30000 - 42000 Β£ per year.
Join a global leader and make a real impact! We're looking for a Customer Service Specialist who's passionate about delivering exceptional service and building strong relationships. In this role, you'll be the key link between our client's customers and the business, ensuring smooth order management and outstanding support.
What's in it for you?
- Permanent role with a leading global company
- Collaborative, supportive team environment
- Dynamic Environment: Work in a fast-paced, high-pressure setting that fosters growth and continuous learning
- Supportive Team: Be part of a dedicated team that values your contributions and encourages professional development
What you'll do:
- Manage orders from placement all the way through to delivery
- Communicate with customers and internal teams
- Resolve issues quickly and efficiently
- Drive continuous improvement in customer service
- Prepare and lead regular performance reviews with customers to enhance service delivery
- Acknowledge and address customer complaints promptly, ensuring effective feedback loops
- Inventory Management: Collaborate with various internal functions to manage customer finished goods levels and aged inventory
What we're looking for:
- Experience in a customer service role, preferably within the manufacturing sector
- Technical Skills: Proficiency in SAP and Salesforce is a plus, along with strong Excel
- Excellent interpersonal and communication skills are essential
- Mindset: A customer-focused, results-oriented individual who is self-motivated and capable of building collaborative relationships
If you have the drive to excel in customer service and want to be part of a team that makes a difference, we want to hear from you!
How to Apply: Send your CV and a brief cover letter outlining your relevant experience to Gemma at Adecco. Join us in delivering outstanding service and creating unforgettable customer experiences! Apply today and let your journey begin!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Specialist (Evesham) in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Customer Service Specialist (Evesham) in London
β¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
β¨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle difficult customers or resolve issues quickly. We want you to shine and show off those exceptional service skills!
β¨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your commitment to the position.
β¨Tip Number 4
Donβt forget to apply through our website! Itβs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Specialist (Evesham) in London
Some tips for your application π«‘
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any relevant experience in customer service, especially in manufacturing, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional service and how you can contribute to our team. Keep it concise but impactful!
Show Off Your Skills: If you've got experience with SAP, Salesforce, or Excel, make sure to mention it! We love seeing candidates who are technically savvy and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Adecco
β¨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
β¨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or improved customer satisfaction. This will demonstrate your ability to handle the responsibilities of the role.
β¨Familiarise Yourself with Relevant Tools
Since proficiency in SAP and Salesforce is a plus, make sure you brush up on these tools if you have experience with them. If not, consider doing a quick online tutorial to understand their basic functionalities. This shows you're proactive and ready to hit the ground running.
β¨Ask Insightful Questions
At the end of the interview, donβt forget to ask questions! Inquire about the team dynamics, performance review processes, or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.