Customer Insights Officer £140 - £160 Daily rate Fully remote 8 weeks contract (likely extension) Our client is a Regulatory body looking for multiple Customer Insights Officers to assist with a backlog of service complaints that has risen recently due to internal change. As a Customer Insights Officer, you'll be responsible for handling customer contact emails, from residents, member landlords, elected representatives and other stakeholders. Logging correspondence from and responding to cases within the department's agreed service level agreements, through the provision of clear responses, effectively managing customer expectations and signposting where appropriate. Experience required Experience of working within a customer services/ customer focused environment Experience of working in a busy environment, handling high contact volumes and effectively responding to stakeholders Experience of delivering against set targets and KPIs, working with high volumes of information at pace and with accuracy. Experience in providing a case handling service to customers
Customer Insights Officer in London employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
