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- Tasks: Lead a customer service team to deliver exceptional service and solve problems effectively.
- Company: A well-known employment agency with a focus on frontline excellence.
- Benefits: Competitive pay of £22.79 per hour PAYE and the chance to make a real impact.
- Why this job: Join a dynamic team and enhance your leadership skills in a fast-paced environment.
- Qualifications: Proven leadership experience and excellent communication skills required.
The predicted salary is between 22 - 23 £ per hour.
A well-known employment agency is looking for a Contact Centre Team Leader in Newham, East London. This role requires a strong leader to manage a customer service team and ensure exceptional service delivery.
The ideal candidate will have:
- Proven experience in a leadership role
- Excellent communication skills
- A focus on problem-solving
This is a temporary position with a pay rate of £22.79 per hour PAYE, offering a chance to make a real impact on customer service excellence.
Contact Centre Team Leader - Frontline Excellence in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader - Frontline Excellence in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contact Centre Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles and practice your answers. We want you to showcase your problem-solving skills and communication prowess, so get comfortable talking about your past experiences.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you a leg up over other candidates. So, what are you waiting for? Get on it!
We think you need these skills to ace Contact Centre Team Leader - Frontline Excellence in London
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your experience in leading teams. We want to see how you've motivated others and driven results in previous roles. Use specific examples to demonstrate your leadership style and impact.
Communicate Clearly: Since this role is all about exceptional service delivery, your written application should reflect excellent communication skills. Keep it clear, concise, and free of jargon. We need to see that you can convey information effectively.
Problem-Solving Examples: Don’t forget to include instances where you've tackled challenges head-on. We love seeing candidates who can think on their feet and come up with creative solutions. Share a couple of stories that showcase your problem-solving prowess.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Adecco
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've successfully led a team in the past, especially in customer service settings.
✨Showcase Your Communication Skills
As a Contact Centre Team Leader, communication is key. Prepare to demonstrate your ability to convey information clearly and effectively. You might even want to practice answering common interview questions out loud to ensure you sound confident and articulate.
✨Problem-Solving Scenarios
Think of a few challenging situations you've faced in previous roles and how you resolved them. Be prepared to discuss these scenarios during the interview, highlighting your problem-solving skills and how they contributed to exceptional service delivery.
✨Research the Company
Familiarise yourself with the employment agency's mission and values. Understanding their approach to customer service will help you tailor your answers and show that you're genuinely interested in making an impact in the role.
