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- Tasks: Lead a team to deliver exceptional customer service and resolve complaints effectively.
- Company: Join a public sector client in Newham, East London, with a focus on community service.
- Benefits: Competitive pay at Ā£22.79 per hour and potential for contract extension.
- Why this job: Make a real impact by guiding a dedicated team and enhancing customer experiences.
- Qualifications: Experience in team leadership and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 40000 - 60000 Ā£ per year.
Are you an experienced customer service leader with a passion for delivering exceptional customer service? We are thrilled to announce an exciting opportunity for a Contact Centre Team Leader with our public sector client based in Newham, East London! If you're ready to take on a dynamic role where you can make a real impact, we want to hear from you!
Employment Details:
- Contract Type: Temporary (initially for 3 months with the potential for extension)
- Location: Newham, just 5 minutes from Abbey Road train station
- Pay Rate: Ā£22.79 per hour PAYE
About the Role:
As the Team Leader, you will play a crucial role in guiding a dedicated team of customer service advisors. Your mission? To ensure our frontline services are topānotch and that we uphold our "firstātime right" ethos. Hereās what you can expect:
- Lead with Purpose: Manage and motivate a team of customer service advisors to deliver the best in class service.
- Operational Excellence: Collaborate with the Customer Services Business Unit Lead to ensure seamless service delivery during operational hours.
- Customer Focus: Handle customer complaints efficiently with a proactive, "right first time" approach.
- Develop Talent: Oversee staff performance management, training, and development to cultivate a high-performing team.
- Safety First: Ensure compliance with Health & Safety regulations and Council policies.
What Weāre Looking For:
- Proven experience in managing staff and delivering high-quality services.
- Strong communication skills with the ability to engage a diverse audience.
- A proactive approach to problemāsolving and risk management.
- A solid understanding of customerāfocused service delivery.
- Previous experience as a Team Leader in a Contact Centre environment.
Contact Centre Team Leader in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Contact Centre Team Leader in London
āØTip Number 1
Network like a pro! Reach out to your connections in the customer service industry, especially those who have experience in contact centres. A friendly chat can lead to insider info about job openings or even a referral!
āØTip Number 2
Prepare for interviews by practising common questions related to team leadership and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
āØTip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've led teams to success and handled challenges. This will help you stand out as a candidate who truly cares about delivering exceptional service.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contact Centre Team Leader in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contact Centre Team Leader role. Highlight your leadership experience and customer service achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you can lead a team to deliver exceptional results. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing proactive approaches to problem-solving, especially in a customer-focused environment!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you donāt miss out on any updates!
How to prepare for a job interview at Adecco
āØKnow Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Leader inside out. Familiarise yourself with the key responsibilities like managing a team and ensuring top-notch customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
āØShowcase Your Leadership Skills
Be ready to share specific examples of how you've successfully led a team in the past. Think about times when you motivated your team or handled difficult situations. This will demonstrate your ability to lead with purpose and develop talent, which is crucial for this role.
āØEmphasise Customer Focus
Since the job revolves around delivering exceptional customer service, prepare to discuss your approach to handling customer complaints and ensuring a 'right first time' ethos. Share any relevant experiences where you turned a negative situation into a positive outcome.
āØAsk Thoughtful Questions
At the end of the interview, donāt forget to ask insightful questions about the team dynamics or the company's approach to customer service. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and operational excellence.
