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- Tasks: Lead a team of customer service advisors to ensure top-notch service delivery.
- Company: A leading recruitment agency in the UK with a focus on operational excellence.
- Benefits: Competitive pay of £22.79 per hour, with flexible shifts including evenings and weekends.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 22 - 23 £ per hour.
A leading recruitment agency in the UK is seeking a Team Leader to guide a dedicated team of customer service advisors. The ideal candidate will ensure operational excellence and manage staff performance while adhering to health and safety regulations. This temporary role offers a pay rate of £22.79 per hour, with shifts possibly including evenings and weekends. If you are passionate about delivering outstanding customer service and have relevant experience, apply today.
Contact Centre Team Lead: First-Time Right in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Lead: First-Time Right in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for Team Leaders in customer service and practice your answers. We want you to shine when discussing how you can ensure operational excellence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed staff performance and improved team dynamics. This will help us see you as the perfect fit for guiding a dedicated team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contact Centre Team Lead: First-Time Right in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've guided teams to success, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding customer service and how you can contribute to our team's operational excellence.
Showcase Relevant Experience: When filling out your application, be specific about your past roles. We’re looking for examples of how you've managed performance and adhered to regulations in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Team Lead. Brush up on customer service principles and operational excellence. Familiarise yourself with health and safety regulations relevant to the role, as this will show your commitment to maintaining a safe working environment.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved performance. Think about specific situations where you motivated your team or resolved conflicts. This will help demonstrate your capability to guide a dedicated team of customer service advisors.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations in the contact centre. Practice responses to scenarios like managing difficult customers or ensuring team compliance with health and safety regulations. This will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's current challenges or what success looks like in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
