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- Tasks: Manage credit-approved deals and ensure smooth loan servicing.
- Company: Dynamic financial services firm offering remote work flexibility.
- Benefits: Competitive daily rates and impactful short-term contract.
- Why this job: Join a team making a real difference in lending operations.
- Qualifications: 8+ years in financial services with strong lending operations experience.
- Other info: Great opportunity for career growth in a fast-paced environment.
Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing.
Key Responsibilities
- Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion.
- Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks.
- Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process.
- Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown.
- Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity.
- Support the ongoing servicing and performance management of the loan portfolio.
- Monitor compliance with borrower obligations and internal policies through effective covenant reporting.
- Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite.
- Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution.
- Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams.
- Utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting.
- Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change.
- Contribute to system testing, enhancements, and short-term process improvements or automation initiatives.
- Provide operational support for project, transformation, or remediation activities as needed.
- Ensure compliance with regulatory requirements and internal policies throughout all activities.
Required Skills & Experience
- 8+ years of experience in financial services with a strong focus on lending operations and loan servicing.
- Essential experience in bridging lending; exposure to other lending products is a plus.
- Practical understanding of completions/drawdown and post-completion portfolio servicing.
- Solid knowledge of KYC and AML requirements within lending operations.
- Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity.
- Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload.
- Experience managing relationships with third-party suppliers such as solicitors and valuers.
- Proficient in loan origination and servicing systems with a strong focus on data quality.
- Highly organised, execution-focused, and comfortable in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Familiarity with nCino or similar workflow/loan management platforms is beneficial.
Why Join Us?
This is an excellent opportunity to contribute to a dynamic team while enjoying the flexibility of remote working. Our client offers competitive daily rates and a chance to make a significant impact in a short period. If you are ready to take on this challenge and support operational excellence, we want to hear from you!
Completions Officer / Case Manager x2 - Fully Remote in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Officer / Case Manager x2 - Fully Remote in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A friendly chat can sometimes lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready to showcase your skills in lending operations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you land that Completions Officer gig. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Completions Officer / Case Manager x2 - Fully Remote in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Completions Officer role. Highlight your experience in lending operations and loan servicing, as well as any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience in managing credit-approved deals and your understanding of KYC and AML requirements. Let us know what excites you about this opportunity!
Showcase Your Communication Skills: As a Completions Officer, strong communication is key. In your application, demonstrate your ability to liaise with various stakeholders effectively. Whether it's through your CV or cover letter, make sure we can see your knack for clear and concise communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of lending operations and loan servicing. Familiarise yourself with KYC and AML requirements, as well as the specifics of completions and drawdown processes. This will show that you're not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your Experience
Prepare to discuss your 8+ years in financial services, especially your hands-on experience with bridging lending and portfolio servicing. Have specific examples ready that highlight your ability to manage relationships with third-party suppliers and how you've successfully navigated periods of change in previous roles.
✨Communication is Key
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Think about how you can demonstrate your strong communication skills during the interview, perhaps by discussing a time when you effectively managed a complex situation or resolved a bottleneck.
✨Be Ready for Change
This position requires someone who can adapt quickly and maintain operational continuity. Prepare to talk about your experience with managing transitions and how you've contributed to process improvements or automation initiatives in the past. Highlighting your execution-focused approach will resonate well with the interviewers.