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- Tasks: Manage loan completions and ensure smooth operations in a dynamic financial environment.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Competitive daily rate, remote work options, and a supportive team culture.
- Why this job: Be a key player in driving operational success during exciting changes.
- Qualifications: 8+ years in financial services, especially in lending operations and loan servicing.
- Other info: Inclusive workplace committed to supporting diverse candidates.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
Contract Length: 12 weeks
Daily Rate: From £400 to £475 (inside IR35 via umbrella)
Location: Remote Working Available (UK based)
Candidates must be immediately available to start
About the Role: Our client is seeking an experienced Operations professional to join their team as a Completions Officer / Case Manager for a twelve-week fixed-term contract. This hands-on role is pivotal in maintaining operational continuity during a period of change across New Business and Portfolio Operations. You will be the central coordination point for deal completions and ongoing loan servicing.
Key Responsibilities:
- New Business & Completions: Manage and progress credit-approved deals from approval to drawdown, ensuring timely and accurate completion. Provide day-to-day oversight across the completions pipeline, proactively identifying and resolving delays or bottlenecks. Liaise with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to ensure a seamless end-to-end process. Conduct KYC and AML checks, ensuring compliance with all regulatory and internal requirements prior to drawdown. Oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity.
- Portfolio Operations & Servicing: Support the ongoing servicing and performance management of the loan portfolio. Monitor compliance with borrower obligations and internal policies through effective covenant reporting. Manage loan lifecycle events such as extensions, redemptions, restructures, and variations, ensuring alignment with risk appetite. Assist with arrears management, collections, and early-stage enforcement activity, collaborating with internal teams and external partners for timely resolution.
- Operational Delivery & Change Support: Act as a central coordination point during transitions, ensuring clarity of ownership and smooth handovers between teams. Utilise internal systems (including nCino) to track workflows, maintain records, and support MI and reporting. Help deliver against SLAs and KPIs while maintaining a strong execution-focused approach during change. Contribute to system testing, enhancements, and short-term process improvements or automation initiatives. Provide operational support for project, transformation, or remediation activities as needed. Ensure compliance with regulatory requirements and internal policies throughout all activities.
Required Skills & Experience:
- 8+ years of experience in financial services with a strong focus on lending operations and loan servicing.
- Essential experience in bridging lending; exposure to other lending products is a plus.
- Practical understanding of completions/drawdown and post-completion portfolio servicing.
- Solid knowledge of KYC and AML requirements within lending operations.
- Experience in covenant monitoring, extensions, redemptions, arrears, or collections activity.
- Proven ability to serve as a coordination or "bridge" role during periods of change or increased workload.
- Experience managing relationships with third-party suppliers such as solicitors and valuers.
- Proficient in loan origination and servicing systems with a strong focus on data quality.
- Highly organised, execution-focused, and comfortable in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Familiarity with nCino or similar workflow/loan management platforms is beneficial.
Apply Now! Please submit your CV and a brief cover letter outlining your relevant experience and interest in the role.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Completions Officer / Case Manager in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Completions Officer / Case Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Completions Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your KYC and AML knowledge. Make sure you can confidently discuss your experience with lending operations and how you've tackled challenges in the past. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects simultaneously, especially in fast-paced environments. This will show that you're ready to handle the demands of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Completions Officer / Case Manager in London
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, give the job description a good read. It’s packed with info about what we’re looking for, so make sure you understand the key responsibilities and required skills. This will help you tailor your CV and cover letter to match what we need.
Showcase Relevant Experience: When you’re putting together your CV and cover letter, highlight your experience that aligns with the role of Completions Officer / Case Manager. We want to see how your background in lending operations and loan servicing makes you a great fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications at a glance. Remember, we’re looking for someone who can manage processes efficiently, so show us you can communicate effectively!
Apply Through Our Website: Once you’ve polished your application, make sure to hit that apply button on our website. It’s the best way for us to receive your details and ensures you’re in the running for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of lending operations and loan servicing. Familiarise yourself with KYC and AML requirements, as well as the specifics of completions and drawdown processes. Being able to speak confidently about these topics will show that you're ready for the role.
✨Showcase Your Experience
Prepare to discuss your past experiences in financial services, especially any hands-on roles you've had in bridging lending or similar areas. Use specific examples to illustrate how you've managed credit-approved deals or resolved bottlenecks in the completions pipeline.
✨Communication is Key
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think about how you can demonstrate your strong communication skills during the interview, perhaps by discussing a time when you successfully managed relationships with third-party suppliers.
✨Be Ready for Change
This position requires someone who can act as a coordination point during transitions. Prepare to talk about your experience in managing change and how you've contributed to operational delivery in fast-paced environments. Highlight any instances where you've supported system testing or process improvements.
