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- Tasks: Handle customer complaints and disputes, ensuring fair outcomes.
- Company: Join a leading consumer lending group with a supportive culture.
- Benefits: Hybrid work, competitive pay, comprehensive training, and 32 days annual leave.
- Other info: Vibrant team environment with growth opportunities in financial services.
- Why this job: Make a real difference by helping customers resolve their issues.
- Qualifications: Previous complaint handling experience and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
PAY RATE: £16.59 per hour
Contract length: 6 months
Start Date: 22nd June
Location: Newport (NP10) – moving to Cardiff in September 2026
Working pattern: You will be 100% office‑based in Newport for the first three months. After that, you will work hybrid, spending at least two days per week, or 40% of your time, in Newport and then at our new office in Cardiff. Commitment is 35 hours per week, Mon‑Fri, 9 am‑5 pm.
About this opportunity: Consumer Lending is a key part of our Group and helps customers acquire cars, vans, caravans, motorbikes, and the finance to purchase them under various brands. When mistakes happen the Complaints Handlers investigate disputes and strive to reach the best outcome for the customer.
As a Complaint Handler, you will work within a dedicated team, handling a portfolio of complaints and disputes with daily targets.
Day to day:
- Collaborating closely with colleagues, customers, dealers and manufacturers – communicating in writing or over the phone, including senior customers of major motor brands.
- Balancing priorities between your cases, emails, telephone calls and handling escalated calls from the contact centre.
- Using your people and customer skills to deliver fair outcomes for both customers and the business.
- Educating customers about products.
What you'll need:
- Previous complaint handling experience.
- Attention to detail and creative thinking, articulated confidently in writing (MS Office skills required) and over the phone.
- Ability to multi‑task, respond to change and prioritise.
- Honest, hardworking and resilient approach to work.
- Empathy to put yourself in the customers' shoes and ask the questions needed to understand how we can help.
- Pro‑active attitude towards personal development and learning.
- Experience in banking, financial services or motor finance is an advantage but not compulsory.
Benefits:
- Work from home 3 days per week.
- First‑class support and training for all colleagues.
- Opportunity for growth within the company.
- Comprehensive training and ongoing support to ensure your success.
- A vibrant and supportive team environment.
- Opportunities to develop your skills in the financial services industry.
- Weekly pay.
- Online payslips.
- Dedicated aftercare team.
- Annual leave allowance of 32 days per year.
- Employee Assistance Programme.
- Access to Able Futures.
- Eyecare vouchers.
- Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more.
- Smart Spending App.
- Workplace pension scheme.
At our client’s organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures and identities, and welcome applications from under‑represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request.
Complaints Handler in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in London
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Handler in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your previous complaint handling experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since you'll be communicating with customers and colleagues, it's crucial to demonstrate your written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors. We love attention to detail!
Emphasise Your Empathy: As a Complaints Handler, understanding customer perspectives is key. In your application, share examples of how you've put yourself in someone else's shoes to resolve issues. We’re looking for candidates who can connect with customers on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get all the latest updates about your application. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Complaints Handler. Familiarise yourself with common complaints in consumer lending and think about how you would handle them. This will show your potential employer that you're proactive and genuinely interested in the position.
✨Showcase Your Skills
Highlight your previous complaint handling experience during the interview. Be ready to share specific examples of how you've resolved disputes in the past, focusing on your attention to detail and creative thinking. This will demonstrate your capability to manage the responsibilities of the role effectively.
✨Practice Empathy
As a Complaints Handler, empathy is key. During the interview, practice putting yourself in the customers' shoes. Think about how you would feel in their situation and how you would want to be treated. This mindset will help you connect with the interviewers and show that you understand the importance of customer service.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, and the company's approach to handling complaints. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.