At a Glance
- Tasks: Manage complaints, coordinate cases, and provide administrative support in a remote setting.
- Company: Join a dynamic team at a leading employment agency.
- Benefits: Earn £15.00-£16.00 per hour with flexible remote work options.
- Other info: Opportunity for career growth in a supportive and professional environment.
- Why this job: Make a difference by helping resolve complaints and supporting a busy team.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities.
Location: Remote Working (Office based in Victoria, visits may be required on occasion)
Pay Rate: £15.00-£16.00 per hour
Type: Temporary
Duration: 3 months (potential to extend)
Start Date: ASAP (subject to onboarding and IT setup)
Working Hours: Monday to Friday, 9:00am - 5:00pm
Overview
We are seeking a highly organised and professional Complaints Administrator to support a busy team. This role is heavily focused on inbox management, case coordination, and administrative support within a structured and process-driven environment. You will be handling highly confidential and sensitive information, so discretion, emotional intelligence, and professionalism are essential at all times. This role is best suited to a strong administrator who can triage, prioritise, and communicate effectively, particularly in a remote working environment.
Key Responsibilities
- Manage a high-volume inbox, responding to and triaging incoming complaints
- Log and maintain accurate records of cases in line with internal processes
- Coordinate and schedule case meetings and hearings
- Set up and organise panels to review cases
- Draft and issue standard correspondence, including suspension/expulsion notices (templates provided)
- Provide case updates where appropriate, maintaining clear and professional communication
- Support the tracking and progression of cases, ensuring deadlines and SLAs are met
- Conduct basic information gathering to assist with case updates
- Work collaboratively with the wider team while managing tasks independently
- Maintain strict confidentiality and handle all information sensitively
Skills & Experience Required
- Proven administrative experience with excellent attention to detail
- Strong organisational skills with the ability to prioritise and manage workload effectively
- Confident managing shared inboxes and high-volume communications
- Excellent written and verbal communication skills
- High level of emotional intelligence and professionalism
- Ability to remain impartial and handle sensitive subject matter appropriately
- Comfortable working remotely with minimal supervision
- Strong IT skills, including Google Workspace (G Suite) and Zoom
- Previous complaints handling experience is advantageous but not essential
Personal Attributes
- Discreet and trustworthy
- Calm, empathetic, and resilient
- Proactive and self-motivated
- Clear-thinking and process-driven
- Friendly and approachable, with strong team collaboration skills
Complaints Administrator in London employer: Adecco
At Adecco, we pride ourselves on being an excellent employer, offering a supportive remote working environment that fosters professional growth and collaboration. Our team-oriented culture encourages open communication and provides opportunities for skill development, ensuring that every employee feels valued and empowered. With competitive pay rates and the flexibility of remote work, we are committed to creating a meaningful and rewarding experience for our Complaints Administrators.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Administrator in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Complaints Administrator in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
