Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls from German-speaking shareholders and provide top-notch customer service.
- Company: Join a dynamic team at a leading call centre with a focus on customer satisfaction.
- Benefits: Gain valuable experience in customer service while earning competitive pay.
- Why this job: Perfect opportunity to enhance your communication skills and work in a supportive environment.
- Qualifications: Fluent in German, with previous customer service experience preferred.
- Other info: Temporary role for 6 weeks with flexible working hours.
The predicted salary is between 1300 - 1800 £ per month.
We are currently seeking a German-speaking Inbound Call Centre Advisor for a 6-week temporary booking. This role will support an inbound campaign, handling calls from shareholders who are enquiring about shareholder facilities and related services.
Key Responsibilities
- Handle inbound calls from German-speaking shareholders in a professional and efficient manner
- Respond to queries relating to shareholder facilities and general account information
- Provide accurate information while maintaining high levels of customer service
- Escalate queries where required in line with internal procedures
- Accurately capture and update customer information on internal systems
- Ensure all calls are handled in line with compliance and data protection requirements
Skills & Experience Required
- Fluent German speaker (spoken and written)
- Previous inbound call centre or customer service experience
- Confident communication skills with a professional telephone manner
- Strong attention to detail and ability to follow processes
- Comfortable working with multiple systems and databases
- Reliable, punctual, and able to commit to the full 6-week booking
Working Hours
[Insert shift pattern, e.g. Monday-Friday, 9am-5pm]
Call Centre Operative in London employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Operative in London
✨Tip Number 1
Make sure you know your stuff! Brush up on common queries that shareholders might have. This will help you sound confident and knowledgeable during the call.
✨Tip Number 2
Practice your German! Since you'll be speaking with German-speaking shareholders, it’s crucial to be fluent and comfortable. Try role-playing with a friend or using language apps to sharpen your skills.
✨Tip Number 3
Get familiar with the systems you'll be using. If you know what tools and databases are involved, you’ll be able to navigate them like a pro, making your calls smoother and more efficient.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application, and applying directly helps us keep track of all candidates. Plus, it shows you're serious about the role!
We think you need these skills to ace Call Centre Operative in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluent German, make sure to highlight your language proficiency right at the start. We want to see how you can communicate effectively in both spoken and written German!
Tailor Your Experience: When detailing your previous roles, focus on your customer service experience, especially in call centres. We love seeing how you've handled similar situations and provided top-notch service to customers.
Be Professional and Personable: Your application should reflect a professional tone, but don’t forget to let your personality shine through! We’re looking for someone who can connect with our shareholders while maintaining a professional manner.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your details and get back to you as soon as possible!
How to prepare for a job interview at Adecco
✨Brush Up on Your German
Since this role requires fluent German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common call scenarios to boost your confidence.
✨Know the Company and Role
Research the company and understand their services related to shareholder facilities. Familiarise yourself with common queries shareholders might have, so you can demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight situations where you handled difficult calls or resolved issues effectively, as this will show your capability in a call centre environment.
✨Practice Compliance and Data Protection Awareness
Understand the importance of compliance and data protection in handling customer information. Be ready to discuss how you would ensure these standards are met while providing support to shareholders.
