At a Glance
- Tasks: Support financial and administrative services while delivering top-notch customer support.
- Company: Local Authority in Hounslow with a focus on community service.
- Benefits: Competitive hourly rate, hybrid working, and potential for contract extension.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong customer service skills and experience in administration and finance.
The predicted salary is between 17 - 23 £ per hour.
A Local Authority based in Hounslow are looking for a motivated and organised Business Support Officer to join their Customer Financial Services Team. This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys providing high-quality administrative and customer support.
The Role
As a Business Support Officer, you will play a key role in supporting the effective delivery of financial and administrative services. Working closely with colleagues across the Finance and Resources function, you will ensure processes run smoothly, information is maintained accurately, and customers receive an excellent service.
Key responsibilities include:
- Providing professional administrative support across the team.
- Maintaining accurate financial records, data and documentation.
- Responding to customer and stakeholder enquiries in a timely and professional manner.
- Coordinating meetings, reports, correspondence and other departmental activities.
- Updating and maintaining electronic systems and databases.
- Managing competing priorities and supporting service delivery deadlines.
- Contributing to continuous improvement initiatives and operational efficiency.
What We're Looking For
We're seeking someone with a strong commitment to customer service and a proactive approach to supporting business operations.
Key skills and experience:
- Customer Service Excellence - Ability to deliver a professional, responsive and customer-focused service to internal and external stakeholders.
- Administrative Support - Strong administrative skills with experience managing records, correspondence and business support activities.
- Financial Administration - Confidence working with financial information, records and documentation with accuracy and integrity.
- Communication Skills - Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
- Organisation & Prioritisation - Highly organised, able to manage multiple tasks, work to deadlines and prioritise effectively.
- IT & Microsoft Office Proficiency - Comfortable using Microsoft Office applications and a variety of business systems, with the ability to learn new technologies quickly.
- Attention to Detail - Strong focus on accuracy and quality when processing information and maintaining records.
- Team Collaboration - A positive team player who enjoys working collaboratively and supporting colleagues to achieve shared goals.
- Adaptability & Flexibility - Able to adapt to changing priorities and work effectively within a busy and evolving environment.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Business Support officer in London employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
