At a Glance
- Tasks: Provide dedicated support to a visually impaired colleague in a customer service role.
- Company: Join a compassionate team focused on empowering individuals in the workplace.
- Benefits: Earn £15.00 per hour with full training and flexible leave options.
- Other info: Full-time, on-site role with excellent opportunities for personal development.
- Why this job: Make a real difference by supporting someone in their daily tasks and career growth.
- Qualifications: IT literate, strong communication skills, and a proactive approach.
Location: Barking
Hours: Monday to Friday, 09:00 - 16:30 (Full-time, on-site in Barking)
Pay: £15.00 per hour
Contract: Initially 3 months (with funding secured for up to 3 years)
About the Role
We're seeking a compassionate and proactive Assistant to provide dedicated support to a visually impaired colleague within our client's Customer Service team. Working closely with the employee, you will provide practical, day-to-day support to enable them to successfully carry out their role handling public enquiries relating to waste, education, housing, council tax, electoral enquiries, and more.
Key Responsibilities
- Provide 1:1 support to enable effective completion of daily tasks
- Assist with navigation of websites, systems, and digital platforms
- Support with saving documents and managing files
- Carry out data protection checks to ensure service users are correctly identified
- Communicate clearly and effectively at all times
- Follow instructions and adapt support based on individual needs
- Assist with developing skills (upskilling) where required
- Demonstrate patience, understanding, and active listening
Systems & Training
Full training will be provided on internal systems, such as:
- FreshDesk
- OpenHousing
- Payment and telephony systems
You will be expected to confidently support the use of:
- Microsoft Teams
- Word, Excel, Outlook
- SharePoint & OneDrive
Candidate Profile
We are looking for someone who:
- Is IT literate and confident navigating multiple systems
- Has strong communication and interpersonal skills
- Is patient, reliable, and attentive to detail
- Can follow direction while working collaboratively
- Has a proactive and supportive approach
- Ideally has experience in support work or similar environments (desirable but not essential)
Working Arrangements
Based full-time on-site in Barking. You will need to be flexible to align with the employee's schedule. Please note: when the employee is on annual leave, you will not be required to work, and you will be expected (where possible) to align your leave accordingly.
Recruitment Process
Interview Date: 14th August 2026
The selection process will include:
- Interview with the Team
- IT and troubleshooting assessment
- Final meeting with the employee you will support
If you are a supportive, tech-savvy individual with a passion for empowering others in the workplace, we'd love to hear from you.
Assistant - Visual Impairment Support in London employer: Adecco
At our Barking location, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued. As an Assistant in Visual Impairment Support, you will not only have the opportunity to make a meaningful impact on a colleague's daily life but also benefit from comprehensive training and professional development opportunities. Our commitment to employee well-being and growth, combined with a flexible working arrangement, makes us an excellent employer for those looking to contribute positively while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant - Visual Impairment Support in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to support roles. Think about how you can demonstrate your patience and communication skills, as these are key for this position.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the systems mentioned in the job description, like Microsoft Teams and FreshDesk. Being confident with these tools will give you an edge during the assessment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Assistant - Visual Impairment Support in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Assistant - Visual Impairment Support. We want to see how you can specifically contribute to supporting a visually impaired colleague.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to communicate clearly and effectively. We love seeing examples of how you've successfully interacted with others in past roles.
Highlight Your IT Literacy:Mention any experience you have with systems like Microsoft Teams, Word, or Excel. We’re looking for someone who’s confident navigating multiple platforms, so don’t hold back on showcasing your tech-savvy side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to make a difference!
How to prepare for a job interview at Adecco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Assistant - Visual Impairment Support role. Familiarise yourself with the key tasks like providing 1:1 support and assisting with digital platforms. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past experiences. Think about times when you had to adapt your communication style to suit different individuals, especially in a supportive context. This will highlight your interpersonal skills during the interview.
✨Demonstrate Your Tech Savviness
Be ready to discuss your experience with various systems mentioned in the job description, like Microsoft Teams and FreshDesk. If you have any specific examples of how you've navigated or supported others with technology, share those stories. This will reassure the interviewers of your IT literacy and confidence.
✨Emphasise Your Supportive Nature
Prepare to talk about your approach to providing support, especially in challenging situations. Share instances where you've shown patience and understanding, as these qualities are essential for this role. Highlighting your proactive attitude towards helping others will resonate well with the interviewers.
