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- Tasks: Help residents access financial support and provide money advice.
- Company: Local Authority in West London with a focus on community welfare.
- Benefits: Competitive hourly pay, remote work options, and potential for extension.
- Why this job: Make a real difference in people's lives by easing financial hardship.
- Qualifications: Knowledge of welfare benefits and experience in benefits assessment required.
- Other info: Dynamic role with opportunities for professional development.
Job Description
- Local Welfare Assistance Officer
- Local Authority – West London
- Remote Working (occasional visit to office, W5 2HL)
- £22.02 PAYE / £29.17 Umbrella per hour
- 35 hours (Mon-Fri, between 7.30am – 6pm, must work core hours, 10am-2pm/3.30pm, with 1hr lunch)
- 4-week assignment (backlog of DHP & DCTD claims) – possibility of extension
- ASAP Start
About the Role
We are seeking a dedicated Local Welfare Assistance Officer to join our Financial Assessments team. In this vital role, you will help residents access discretionary financial support, including Discretionary Housing Payments, Council Tax Support Hardship Fund, and Local Welfare Provision. You'll provide money and debt advice, carry out home visits, and work closely with internal teams and external organisations to ease financial hardship.
Key Responsibilities
- Process applications for discretionary funds in line with council policies and statutory regulations.
- Provide comprehensive welfare benefits advice and assist with form completion.
- Manually calculate benefit entitlements and discretionary payments.
- Liaise with internal departments and external agencies to support residents.
- Conduct home visits and interviews to assess applications.
- Advise on debt management and expenditure minimisation.
- Maintain accurate records and supply statistical data.
- Identify and refer potentially fraudulent claims.
What We're Looking For
- Strong knowledge of welfare benefits legislation and experience in benefits assessment.
- Comprehensive knowledge of Housing Benefits to administer applications for Discretionary Housing Payments
- To process a ringfenced backlog of all Discretionary Housing Payments within agreed targets and timescales
- Experience of working with Northgate Benefit systems (also known as SX3/IWorld)
- Excellent analytical and communication skills.
- Ability to work independently and manage a varied caseload.
- Proficiency in Microsoft Word and Excel, and ability to learn council IT systems.
- Experience working in a pressurised environment with tight deadlines.
- Commitment to continuous professional development and high standards of confidentiality.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://candidate-privacy
Local Welfare Assistance Officer employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Welfare Assistance Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the welfare sector or local authorities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits legislation. We want you to be able to discuss how you can help residents with their financial needs confidently.
✨Tip Number 3
Showcase your analytical skills! Be ready to share examples of how you've successfully managed caseloads or processed applications under pressure. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Local Welfare Assistance Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Local Welfare Assistance Officer role. Highlight your experience with welfare benefits legislation and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Skills: Don’t forget to emphasise your analytical and communication skills in your application. Mention any experience you have with Northgate Benefit systems or similar software, as this will make you stand out to us.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get back to you quicker. Don’t miss out on this opportunity!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on welfare benefits legislation and the specifics of Discretionary Housing Payments. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges residents face.
✨Showcase Your Experience
Prepare examples from your past work where you've successfully assessed benefits or provided financial advice. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Practice Your Communication Skills
Since this role involves liaising with various stakeholders, practice explaining complex information in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a difficult client or assess a potentially fraudulent claim. Think through your approach beforehand so you can demonstrate your problem-solving skills effectively.