Loan Administrator

Contract to December 2026

Day rate £460 via Umbrella Company

My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services.

They are seeking an experienced Loan Administrator to join the team on a contract to the end of the year. The role is hybrid working being in the office 2-3 days a week with the remainder of time working from home. Standard office hours Monday to Friday with the occasional out of hours requirement in line with business needs.

Purpose of Job

• Responsible for daily loan servicing, eg co-ordination, actioning, etc. all aspects of loan administration for the level 4 loan portfolio as well as providing support to the supplier team as required.
• Provide direct support to front office colleagues across EMEA as well as external lenders/borrowers as required.
• Responsibility for supporting operational elements for strategic firm wide and regulatory change initiatives as well as standard technology upgrades where system testing would be required (in conjunction with ITSD/JRIE).
• Drive and implement change initiatives under OAD, KAIZEN (continuous improvement) philosophy.
• Provide SME knowledge, where required, to contribute towards the assessment of new products or processes.
• Co-ordinate the daily loan processing requirements under the CBDE1 Uncommitted portfolio, including processing of HR affiliated lending (eg staff loans).
• Support Front Office, external lenders and borrowers with queries and issue resolution.
• Contribute and support strategic and local OAD change initiatives by supplying SME bank and market knowledge.
• Daily/bi-weekly interaction/deliberations with OAD Execution Control Section to arrive at strategic decisions regarding new deal signings, structures, etc.
• Support the Team Leader(s) and Section Head in the delivery of key services and decision making/strategic planning to ensure the Team(s)/Section perform to fullest ability and requirements, defined by processes and procedures.
• Document review, booking and payment settlement of Secondary Trading, either as an Agent or as a Participant.
• Control and administer the receipt of Credit Risk Insurance premium invoices and take necessary processing actions accordingly.
• Co-ordinate and action Agency fee billing and settlement under the Committed Bilateral/Agency portfolio.
• Proactively support internal and external audits by supplying SME knowledge to provide walkthroughs and answer queries.
• Undertake daily clearance/investigation of system validations and rejections (eg zone checks).
• Undertake daily/monthly Team reporting, eg Past Due Report, Risk-Fee Report, etc. and take necessary actions and referrals accordingly.

Accountabilities and Responsibilities

• Ensure all transactions booked in the system(s) are processed correctly and in a timely manner, under 4-eye control, in accordance with Head Office rules, regulatory obligations and local procedures.
• Daily liaison with colleagues across the Service Provider team, OAD, Marketing areas, Treasury, Finance.
• Daily liaison with external stakeholders namely financial institutions, bilateral customers and own inter-group companies.
• Ensure all key-controls are met during the day by closely monitoring queues, intra-day reports, etc. and ensure all Aide Memoires are actioned in a timely manner.
• Manage/Monitor Payment Queues in LoanIQ/LoRD when allocated such responsibility.
• Utilise transferable skills by providing cover for colleagues across the Section when required.
• Seek ways to improve processes and increase STP without increasing risk including revision of Section Procedures and suggest improvements where appropriate.
• Train and mentor staff on Processes and Procedures including European Office/Service Provider colleagues where appropriate.

Knowledge, Skills, Experience

• Conscientious nature to ensure that all work transacted is to the highest quality with zero errors or omissions, whilst still meeting all required deadlines.
• Confident in oral and written communication with both internal and external stakeholders.
• Solid understanding of LoanIQ and funding implications.
• Understanding underlying legal loan documentation with a view to navigating easily in times of referral.
• Advanced understanding of loan funding mechanisms via Treasury and implications of lack of communication.
• Able to adapt to continually changing requirements of the daily processing.
• Able to prioritise day to day responsibilities versus providing support for tactical process improvements.
• Being determined to continually challenge the status quo of existing processing methods whilst recognising the need to ensure control is maintained and customer experience enhanced.

Candidates must show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.