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- Tasks: Provide top-notch IT support, troubleshoot issues, and manage customer tickets.
- Company: Leading recruitment agency in Lincoln with a focus on growth.
- Benefits: Supportive work environment and opportunities for professional development.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Strong communication skills and experience in customer-facing roles required.
- Other info: Full driver’s licence needed for occasional travel.
The predicted salary is between 30000 - 42000 £ per year.
A leading recruitment agency in Lincoln is seeking proactive individuals for an IT support position. The role involves providing support to customers, troubleshooting issues, and managing ticketing systems.
Candidates should have strong communication skills and experience in customer-facing support. A full driver’s licence is required for this role due to occasional travel.
This opportunity offers a supportive work environment focusing on professional growth and development.
IT Support Specialist - Customer Help & Tickets in Lincoln employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - Customer Help & Tickets in Lincoln
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your troubleshooting skills! Since this role involves managing ticketing systems and resolving customer issues, brush up on common IT problems and how to solve them. Maybe even set up mock scenarios with friends to get comfortable explaining solutions.
✨Tip Number 3
Show off your communication skills! During interviews, be ready to demonstrate how you would handle customer queries and support tickets. Use examples from past experiences to highlight your ability to communicate effectively and resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for proactive individuals like you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace IT Support Specialist - Customer Help & Tickets in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing support and any relevant IT skills. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Support Specialist role. Share specific examples of how you've successfully troubleshot issues or managed ticketing systems in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to showcase your ability to explain technical concepts in simple terms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the IT support role. Familiarise yourself with common troubleshooting techniques and ticketing systems, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Show Off Your Communication Skills
Since this role involves customer-facing support, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated with customers in the past, especially when resolving issues.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of specific situations where you’ve resolved customer issues and be ready to walk the interviewer through your thought process.
✨Highlight Your Proactivity
This position seeks proactive individuals, so come prepared with examples of how you've taken initiative in previous roles. Whether it’s improving a process or going above and beyond for a customer, show that you’re someone who doesn’t just wait for problems to arise.
