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- Tasks: Coordinate and oversee repair activities, ensuring high-quality service delivery.
- Company: Join a leading Housing Association in Leeds with a focus on community impact.
- Benefits: Competitive salary, generous leave, pension scheme, and supportive work environment.
- Other info: Opportunity for career growth in a dynamic property services team.
- Why this job: Make a difference in housing services while developing your leadership skills.
- Qualifications: Strong IT skills and experience in customer-focused environments required.
The predicted salary is between 38184 - 38184 £ per year.
Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with a Leeds based Housing Association to assist them in recruiting a permanent Senior Repairs Coordinator to work out of their offices located in Leeds.
Job Purpose
The Senior Repairs Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the postholder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets.
Key Responsibilities
- Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard.
- Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests.
- Ensure the housing management system is accurately maintained and used correctly by staff members.
- Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes.
- Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money.
- Manage and maintain effective working relationships with contractors, particularly the main repairs contractor.
- Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required.
Candidate Requirements
- A good standard of education and relevant qualifications.
- Strong IT skills, including confident use of Microsoft Word, Excel, and Outlook.
- Experience using databases and housing or repairs management systems.
- Proven administrative experience within a service-based environment.
- Experience of working in a customer-focused environment, ideally within housing or property services.
- Excellent knowledge of housing repairs processes, defects, and responsive maintenance.
- Experience managing contractor relationships, monitoring and improving performance both formally and informally.
- Ability to interpret performance data and KPIs and use insights to drive service improvement.
Salary & Benefits
- £38,184 per annum
- 37 hour working week
- 20 days annual leave, plus 8 statutory Bank Holidays and all Jewish High Holy days. Leave increases by 1 day per annum to a maximum of 5 extra days.
- 7% Pension
- Office based
Senior Contract Coordinator (Permanent) in Leeds employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contract Coordinator (Permanent) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Senior Repairs Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and repairs management, so you can showcase how your skills align with their goals. We want you to shine when it comes to discussing your experience!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable answering common questions. Focus on highlighting your organisational and leadership skills, as these are key for the Senior Repairs Coordinator role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Contract Coordinator (Permanent) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Repairs Coordinator role. Highlight your experience in property services, customer focus, and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your organisational and leadership skills. We want to know how you've made a difference in previous roles, especially in managing repairs or contractor relationships.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs processes and customer service. Familiarise yourself with the key responsibilities listed in the job description, so you can confidently discuss how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
As a Senior Repairs Coordinator, strong organisational skills are crucial. Prepare examples from your past roles where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the day-to-day operations effectively.
✨Data-Driven Mindset
Since the role involves monitoring KPIs and using performance data, be ready to discuss how you've used data to drive improvements in previous positions. Bring specific examples that highlight your analytical skills and how they led to better service outcomes.
✨Build Rapport with Contractors
The job requires managing relationships with contractors, so think about how you’ve successfully built and maintained professional relationships in the past. Be prepared to share strategies you’ve used to ensure effective communication and collaboration.