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- Tasks: Coordinate and oversee repair activities, ensuring high-quality service delivery.
- Company: Leeds-based Housing Association focused on customer satisfaction.
- Benefits: Competitive salary, generous leave, pension scheme, and supportive work environment.
- Other info: Opportunity for career growth and continuous improvement in a dynamic team.
- Why this job: Make a real difference in housing services while developing your leadership skills.
- Qualifications: Strong IT skills and experience in customer-focused environments required.
The predicted salary is between 38184 - 38184 £ per year.
Adecco's specialist Property Services Division are proud to have been commissioned to partner exclusively with a Leeds based Housing Association to assist them in recruiting a permanent Senior Repairs Coordinator to work out of their offices located in Leeds.
Job Purpose
The Senior Repairs Coordinator plays a key role in supporting the effective day-to-day operation of the Property Services Department, ensuring a high-quality, customer-focused service is delivered consistently. Working closely with the Property Services Manager, the postholder will coordinate and oversee repair activities, provide guidance to staff and contractors, and help drive continuous improvement across all aspects of the service. This role requires strong organisational and leadership skills to ensure repairs are completed safely, efficiently, on time, and in line with relevant policies, standards, and budgets.
Key Responsibilities
- Support the day-to-day management of the Property Services Department, ensuring responsive, planned, void, and non-regulatory repairs are delivered safely, efficiently, on time, and to a high standard.
- Coordinate, prioritise, and oversee repair works, acting as the point of escalation for complex, high-risk, or out-of-time repairs, complaints, and service requests.
- Ensure the housing management system is accurately maintained and used correctly by staff members.
- Monitor, analyse, and report on key performance indicators (KPIs), trends, and service outcomes.
- Use performance data and customer feedback to drive service improvements, reduce repeat repairs, and improve value for money.
- Manage and maintain effective working relationships with contractors, particularly the main repairs contractor.
- Lead weekly, monthly, and quarterly contract review meetings and attend informal contractor meetings as required.
Candidate Requirements
- A good standard of education and relevant qualifications.
- Strong IT skills, including confident use of Microsoft Word, Excel, and Outlook.
- Experience using databases and housing or repairs management systems.
- Proven administrative experience within a service-based environment.
- Experience of working in a customer-focused environment, ideally within housing or property services.
- Excellent knowledge of housing repairs processes, defects, and responsive maintenance.
- Experience managing contractor relationships, monitoring and improving performance both formally and informally.
- Ability to interpret performance data and KPIs and use insights to drive service improvement.
Salary & Benefits
£38,184 per annum
37 hour working week
20 days annual leave, plus 8 statutory Bank Holidays and all Jewish High Holy days. Leave increases by 1 day per annum to a maximum of 5 extra days.
7% Pension
Office based
Senior Co-ordinator (Permanent) in Leeds employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Co-ordinator (Permanent) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Senior Repairs Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and repairs management, so you can showcase how your skills align with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing contractor relationships and improving service performance. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Good luck!
We think you need these skills to ace Senior Co-ordinator (Permanent) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Repairs Coordinator role. Highlight your experience in property services and any relevant qualifications that match the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of your past experiences that demonstrate your organisational and leadership skills, as well as your customer-focused approach.
Showcase Your IT Skills: Since strong IT skills are essential for this role, make sure to mention your proficiency in Microsoft Word, Excel, and any housing management systems you've used. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs processes and customer service. Familiarise yourself with the key responsibilities listed in the job description, so you can confidently discuss how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
As a Senior Repairs Coordinator, strong organisational skills are crucial. Prepare examples from your past roles where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the day-to-day management of the Property Services Department.
✨Data-Driven Mindset
Since the role involves monitoring KPIs and using performance data, be ready to discuss how you've used data to drive improvements in previous positions. Bring specific examples of how you’ve interpreted data to enhance service delivery or reduce costs.
✨Build Rapport with Contractors
The job requires managing relationships with contractors, so think about how you’ve successfully collaborated with external partners in the past. Be prepared to share strategies you’ve used to maintain effective working relationships and improve contractor performance.