At a Glance
- Tasks: Deliver high-quality IT support and improve infrastructure across the organisation.
- Company: Join a dynamic tech team focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact by enhancing user experience and system performance.
- Qualifications: 5+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 35000 - 45000 € per year.
We are looking for a capable IT Support & Infrastructure Analyst to join a busy, fast-moving technology team. This role is focused on delivering reliable, high-quality technical support across the organisation, ensuring users, systems, and infrastructure operate efficiently and securely. Alongside day-to-day support, you will also contribute to ongoing improvements, upgrades, and wider IT initiatives.
Skills & Experience
- Strong background in IT support, with 5+ years' experience, including time spent in a 2nd Line Support / Service Desk environment
- Experience working within a professional services or corporate environment, supporting a user base with high service expectations
- Experience contributing to infrastructure projects such as upgrades, rollouts, or migrations
- Hands-on technical experience across Microsoft technologies (Microsoft 365, Windows 10/11, Windows Server)
- Knowledge of Active Directory, permissions, and user account administration
- Excellent troubleshooting skills with a structured, analytical approach
- Ability to manage a varied workload and prioritise effectively
- Flexible and adaptable, with a proactive approach to meeting deadlines
- Comfortable working both independently and within a collaborative team
- Strong communication skills with both technical and non-technical stakeholders
- Customer-focused mindset with a positive, solutions-driven attitude
- Willingness to work in an on-site environment, collaborating closely with end users and internal teams
- Availability for occasional travel as required by the role
- Willingness to undergo security and background screening in line with business requirements
Education
- A solid educational background, including at least five GCSEs (or equivalent), including Maths and English
Key Responsibilities
This is a broad role covering support, administration, and continuous improvement across the IT estate.
Support & Service Delivery
- Manage and resolve incidents and service requests via a ticketing system and RMM tools, both remotely and deskside
- Operate at a 2nd line level, taking ownership of more complex technical issues and escalations
- Provide ongoing support across Microsoft 365 (Exchange Online, Teams, SharePoint)
- Troubleshoot issues within Windows 11 and Windows Server 2019/2022 environments
- Build, configure, and maintain end-user devices, including laptops, using MDM tools such as Intune
Applications & Platforms
- Support and administer a Document and Email Management System (iManage preferred, or equivalent DMS platforms)
- Provide support for key applications, including:
- Print management solutions (Uniflow, FlowMatrix)
- Email security platforms (Mimecast)
- Secure file transfer solutions (Egress)
Security & Access Management
- Support and maintain Multi-Factor Authentication (MFA) solutions such as Cisco DUO and Microsoft Authenticator
- Assist with secure access technologies, including SASE platforms (e.g. Check Point Harmony)
- Contribute to security monitoring, incident response, and remediation activities
Infrastructure & Networking
- Assist with the administration of firewalls, particularly Cisco Meraki
- Support and maintain network infrastructure, including switches and wireless access points
- Carry out proactive monitoring of systems and infrastructure to ensure performance and uptime
Projects & Continuous Improvement
- Support delivery of IT infrastructure and system improvement projects
- Identify opportunities to enhance systems, processes, and user experience
- Produce and maintain technical documentation and knowledge base materials
Compliance & Security
- Ensure IT practices align with Cyber Essentials and ISO27001 standards
- Assist with internal and external audits
- Support reporting and investigation of information security incidents
Personal Attributes
- Friendly and approachable with a strong service ethic
- Well-organised with excellent attention to detail
- Reliable and accountable, with a sense of ownership
- Enthusiastic and keen to continuously develop
IT SUPPORT & INFRASTRUCTURE ANALYST FTC in Leeds employer: Adecco
Join a dynamic and innovative technology team as an IT Support & Infrastructure Analyst, where your expertise will be valued in a collaborative and fast-paced environment. We offer competitive salaries, opportunities for professional growth, and a commitment to continuous improvement, ensuring you can thrive while delivering high-quality support to our users. Located on-site, you'll enjoy the benefits of close teamwork and direct engagement with end users, fostering a culture of excellence and customer focus.
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT & INFRASTRUCTURE ANALYST FTC in Leeds
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local IT events. You never know who might be looking for someone with your skills, and a friendly chat can go a long way.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a demo or a mini-project that showcases your troubleshooting abilities and knowledge of Microsoft technologies. This hands-on approach can really impress potential employers.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, reach out to the hiring manager on LinkedIn. A quick message expressing your enthusiasm can set you apart from the crowd.
✨Tip Number 4
Keep learning and adapting! Stay updated with the latest trends in IT support and infrastructure. Share your insights on social media or in forums to build your online presence and show you're passionate about the field.
We think you need these skills to ace IT SUPPORT & INFRASTRUCTURE ANALYST FTC in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience, especially in 2nd Line Support roles. We want to see how your skills match the job description, so don’t be shy about showcasing your Microsoft tech knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific projects or experiences that relate to the role and show us your customer-focused mindset.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love a structured, analytical approach, so share your thought process and the outcomes of your efforts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our tech team!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft technologies like Microsoft 365, Windows 10/11, and Windows Server. Be ready to discuss your hands-on experience with these systems and how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved incidents or service requests in a previous role. Highlight your structured, analytical approach to troubleshooting and how it led to successful outcomes for users.
✨Demonstrate Your Customer-Focused Mindset
Since this role requires a strong service ethic, think of instances where you've gone above and beyond for users. Be ready to explain how you handle high service expectations and maintain a positive attitude, even under pressure.
✨Be Ready for Team Collaboration
This position involves working closely with both technical and non-technical stakeholders. Prepare to discuss how you've effectively communicated with different teams in the past and how you adapt your communication style to suit your audience.
