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- Tasks: Coordinate service operations, manage enquiries, and ensure smooth job execution.
- Company: Join a supportive team delivering top-notch service across the UK.
- Benefits: Opportunities for skill development and career progression in a friendly environment.
- Why this job: Be the heartbeat of operations and make a real impact on customer satisfaction.
- Qualifications: Strong organisational skills and experience with CRM systems required.
- Other info: Fast-paced environment with a focus on collaboration and support.
The predicted salary is between 28800 - 43200 £ per year.
About Us: Our Service Team delivers top-notch maintenance, installations, and technical support to customers across the UK. With mobile engineers backed by a Service Manager, Contracts & Applications Manager, and Technical Support Engineer, we pride ourselves on fast response times, high-quality service, and a friendly, collaborative environment.
Why This Role Matters: As our Service Coordinator, you will be the heartbeat of our operations - keeping engineers, customers, and internal teams connected, organised, and supported. You will ensure every job runs smoothly, from first enquiry to final payment, helping us exceed customer expectations every single time.
Responsibilities:
- Managing customer enquiries and logging them accurately in the CRM
- Preparing and sending quotations for labour and materials
- Scheduling reactive and planned maintenance visits and populating engineers' diaries
- Coordinating with customers and ensuring engineers have all necessary tools, parts, and information
- Arranging travel, accommodation, and fleet requirements for site visits
- Identifying opportunities for additional works, maintenance, or equipment upgrades
- Supporting credit checks, invoices, and finance processes
Qualifications:
- Excellent organisational and time management skills - you can juggle multiple tasks with ease
- Experience with CRM systems, Microsoft Office, and basic finance/document systems
- Strong communication skills - you can confidently liaise with customers and internal teams
- A problem-solving mindset with the ability to adapt and stay flexible in a fast-paced environment
- A proactive approach - spotting opportunities and acting on them
Why You'll Love It Here:
- Be part of a growing, supportive, and collaborative team
- Play a key role in delivering outstanding service nationwide
- Opportunities to develop your skills and progress within the business
- Work in a friendly, positive, and fast-paced environment
If you're organised, customer-focused, and love making sure things run like clockwork, we want to hear from you!
Service Co-Ordinaitor in Leatherhead employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinaitor in Leatherhead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Service Coordinator role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to service coordination. Think about how you would handle customer enquiries or manage multiple tasks. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Co-Ordinaitor in Leatherhead
Some tips for your application 🫡
Show Your Organisational Skills: As a Service Coordinator, being organised is key! Make sure your application highlights your ability to juggle multiple tasks and keep everything running smoothly. Use examples from your past experiences to show us how you’ve managed similar responsibilities.
Communicate Clearly: Strong communication skills are a must for this role. When writing your application, be clear and concise. Let us know how you've effectively liaised with customers and internal teams in the past, and don’t forget to showcase your friendly approach!
Demonstrate Problem-Solving Abilities: We love a proactive mindset! In your application, share instances where you’ve identified opportunities or solved problems on the fly. This will show us that you can adapt and thrive in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and culture!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the responsibilities listed in the job description, like managing customer enquiries and scheduling maintenance visits. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
As a Service Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed several responsibilities at once. Highlight your time management skills and how you prioritised tasks to ensure everything ran smoothly.
✨Communicate Clearly and Confidently
Strong communication is key for this role. During the interview, practice clear and concise responses. Be ready to discuss how you've effectively liaised with customers and internal teams in the past. This will showcase your ability to connect with others and keep everyone informed.
✨Demonstrate Your Problem-Solving Mindset
The fast-paced environment means challenges will arise. Think of specific instances where you've encountered problems and how you adapted to find solutions. This will illustrate your proactive approach and ability to stay flexible under pressure, which is crucial for a Service Coordinator.
