Adecco in London is seeking an IT Support Team Lead to manage a Service Desk team of four, ensuring incidents and requests are resolved within SLA. The role combines hands-on technical coaching with service-level governance to deliver high-quality IT support.
The successful candidate will mentor Service Desk Analysts and Support Engineers, oversee daily operations, coordinate escalations, and drive improvements in customer satisfaction while maintaining documentation standards.
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Lead IT Support Engineer - Hands-On Team Lead (London) employer: Adecco
Our client in Worthing is an excellent employer, offering a supportive work culture that values teamwork and individual contributions. With competitive pay and flexible hours, employees enjoy a balanced work-life dynamic while having access to growth opportunities within the manufacturing sector. This role as a Kitting Operative not only provides meaningful work but also allows you to be part of a respected organisation committed to excellence.
