At a Glance
- Tasks: Process customer orders and provide administrative support in a fast-paced environment.
- Company: Join a thriving logistics company with a supportive team culture.
- Benefits: Earn £13.33 per hour with a chance for permanent employment after 12 weeks.
- Other info: Inclusive recruitment process with opportunities for career development.
- Why this job: Enhance your career in customer service and logistics while working in a dynamic role.
- Qualifications: Strong organisational skills, attention to detail, and proficiency in Microsoft Office.
Location: Lambourn, West Berkshire (please note, you must be able to drive and have your own mode of transport due to the location of the client).
Pay Rate: £13.33 per hour
Hours: Monday to Friday, 9:00 am to 5:30 pm
Contract: Temporary to Permanent (permanent opportunity after 12 weeks)
Our client is seeking a motivated and detail-oriented Customer Service Administrator to join their dynamic operation. This temporary-to-permanent role offers an exciting opportunity to become an integral part of a thriving team, dedicated to delivering exceptional service within the logistics and transportation industry.
About the Role:
In this fast-paced position, the successful candidate will work closely with Client Relationship Managers and Account Managers to ensure that customer orders are processed accurately and efficiently. The role involves a variety of administrative tasks, making it perfect for someone who enjoys a structured environment and is passionate about customer service.
Key Responsibilities:
- Process and run customer orders
- Distribute printed orders to warehouse teams and trays
- Provide daily administrative support
- Produce stock reports and complete authorised system adjustments
- Process shipping labels
- Maintain shipping information
- Close all orders with the correct costs prior to invoicing
- Use shipping calculators to determine delivery and carrier costs
- Assist in the production of customer and operational KPI reports
- Monitor daily order volumes and activity
- Escalate changes in demand or workload to relevant stakeholders
- Support operational teams in identifying resource and staffing requirements
- Maintain regular communication with Client Relationship Managers and warehouse teams
- Assist with customer charge sheets and invoicing processes
- Utilise CHESS outputs and available data
- Ensure all administrative tasks are completed accurately
- Identify and report health and safety concerns
- Attend internal meetings
- Answer incoming telephone calls and provide reception cover as needed
- Deliver a professional service when communicating with customers, suppliers, and colleagues
About You:
- Strong organisational and time management skills
- Excellent attention to detail
- Strong written and verbal communication skills
- Good numeracy skills
- Confidence to raise concerns and escalate issues
- A practical, solutions-focused mindset
- Ability to work independently and collaboratively within a team
- A professional telephone manner and experience maintaining accurate records
Systems & Technical Skills:
Essential:
- Proficient in Microsoft Office, especially Excel and Outlook.
- Strong data entry skills with a high level of accuracy.
- Ability to learn new systems and processes quickly.
Desirable:
- Experience using CHESS or another Warehouse Management System (WMS).
- Knowledge of SharePoint.
- Familiarity with shipping calculators or carrier management systems.
- Background in stock reporting and order processing.
- Experience with KPI and operational reporting tools.
What's in It for You?
- Competitive pay rate of £13.33 per hour.
- Monday to Friday working pattern (9:00 am - 5:30 pm).
- Temporary-to-permanent opportunity after 12 weeks.
- A chance to develop your career within a successful logistics business.
- A friendly and supportive team environment.
- A varied role with exposure to customer service, logistics, and operations.
If you are looking for an engaging and fast-paced administrative role where accuracy, organisation, and teamwork are highly valued, apply today! Don't miss out on this fantastic opportunity to enhance your career in logistics and customer service.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Administrator in Lambourn employer: Adecco
Adecco is an excellent employer, offering a supportive work culture that values flexibility and work-life balance, particularly for the Seasonal DBS Cleaner role in Chelmsford. Employees benefit from a competitive pension scheme and various incentives, alongside opportunities for personal growth and development within a dynamic team environment, making it a rewarding place to contribute to the cleanliness of educational settings.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Lambourn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adecco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adecco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Lambourn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adecco:Your cover letter is your chance to shine! Tell us why you want to work at Adecco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adecco!
How to prepare for a job interview at Adecco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
