At a Glance
- Tasks: Handle customer calls, resolve inquiries, and deliver top-notch service.
- Company: Join a dedicated organisation known for outstanding customer service.
- Benefits: Competitive pay, supportive training, and a vibrant team environment.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
You thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!
Shifts: Monday to Friday, 7 am to 7 pm
12 weeks training ON SITE in Kirkby - L32 8UY
Who We Are?
We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.
What You’ll Do?
- Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.
- Delivering high-quality customer service while adhering to established procedures and service levels.
- Using your initiative to source information and provide effective solutions for our customers.
- Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
- Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.
What We’re Looking For?
- Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
- Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
- Problem‑Solving Abilities: A proactive approach to identifying issues and implementing solutions.
- Home Working Setup: A suitable home working environment, including reliable Wi‑Fi, electricity, and a dedicated workspace that complies with DSE regulations.
Ready to Make a Difference? If you’re excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!
Adecco is a disability‑confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Advisor - Onsite in Knowsley employer: Adecco
At Adecco, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to excel in their roles. Located in Kirkby, our dedicated team enjoys comprehensive training and ongoing support, ensuring that every Customer Service Advisor has the tools they need for personal and professional growth. With a commitment to exceptional service and a focus on employee well-being, we offer a rewarding environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Onsite in Knowsley
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how your skills align with what they stand for. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls, role-play with a friend or family member to get comfortable with addressing inquiries and resolving issues on the spot.
✨Tip Number 3
Be proactive! Think of potential questions or scenarios that might come up in the role and prepare your responses. This shows you're ready to tackle challenges head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our vibrant team.
We think you need these skills to ace Customer Service Advisor - Onsite in Knowsley
Some tips for your application 🫡
Show Off Your Communication Skills:Since communication is key for the Customer Service Advisor role, make sure to highlight your verbal and written skills in your application. Use clear and concise language to demonstrate how you can convey information effectively.
Tailor Your Experience:We want to see how your previous customer service experience aligns with what we’re looking for. Be specific about your past roles and how they’ve prepared you to handle customer inquiries and resolve issues like a pro.
Be Proactive in Problem-Solving:Show us that you’re not just reactive but proactive! Share examples of how you’ve identified issues and implemented solutions in your previous roles. This will really set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to communicate effectively.
✨Practice Your Call Management Skills
Since you'll be handling a high volume of calls, practice managing conversations. Role-play with a friend or family member to simulate real call scenarios. Focus on staying calm, controlling the conversation, and ensuring a smooth experience for the 'customer'.
✨Show Off Your Communication Skills
During the interview, make sure to articulate your thoughts clearly and confidently. Use positive language and maintain a friendly tone, just like you would with a customer. This will demonstrate your excellent communication skills and your ability to connect with others.
✨Familiarise Yourself with Tech Tools
Get comfortable with common office software like Outlook, Word, and Excel. If you can, mention any relevant experience you have with these tools during the interview. Being tech-savvy will show that you're prepared for the role and can adapt quickly to their systems.
