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- Tasks: Manage customer calls, resolve queries, and ensure satisfaction in a fast-paced contact centre.
- Company: Join a dynamic team at a growing contact centre in Kirkby, Liverpool.
- Benefits: Weekly pay, free parking, and opportunities for permanent roles.
- Why this job: Make a positive impact on customers' lives through exceptional service.
- Qualifications: Strong communication skills and experience in a fast-paced environment preferred.
- Other info: Hybrid working model after training with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool!
Working Pattern
Full-time position with a 6-week rolling rota. Fully on site for training then hybrid (3 days in office). Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).
Responsibilities
- Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes.
- Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction.
- Identify complex queries and escalate as necessary to achieve fair outcomes.
- Provide clear and efficient responses while adhering to company guidelines.
- Accurately update the client database with essential information.
- Comply with client and regulatory policies and procedures.
What You'll Need
- Excellent written and verbal communication skills.
- Experience in a fast-paced environment.
- Strong timekeeping skills.
- Basic IT skills.
- Experience in a customer service environment is a plus!
Why join us?
- Ongoing Opportunities: Long-term assignments with regular permanent roles available.
- Weekly Pay: Enjoy weekly pay for your hard work!
- Free Parking: Convenient parking available on-site.
Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Contact Centre Advisor - Hybrid in Knowsley employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor - Hybrid in Knowsley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the contact centre and its values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and addressing customer concerns during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, as a Customer Service Advisor, you'll need to engage in high-quality conversations, so let your personality shine through!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have access to all the latest opportunities and can stay updated on your application status. Don’t miss out!
We think you need these skills to ace Contact Centre Advisor - Hybrid in Knowsley
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can engage with customers effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience in fast-paced environments and any relevant customer service roles you've had.
Be Professional Yet Approachable: While we want to see your personality shine through, remember to keep it professional. Use a friendly tone in your writing that reflects your passion for providing outstanding customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle common scenarios, like dealing with difficult customers or resolving complaints. This shows that you understand the role and are prepared to provide outstanding service.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Knowing what they stand for and how they operate will help you tailor your answers to align with their expectations. Plus, it shows genuine interest in the position!
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training processes, or growth opportunities. It demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.