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- Tasks: Deliver exceptional customer service and handle up to 70 calls daily.
- Company: Join a dedicated organisation providing outstanding service for a leading industry client.
- Benefits: Enjoy a supportive environment with training, career growth, and inclusivity.
- Other info: Dynamic on-site role with a vibrant team atmosphere.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!
Shifts: Monday to Friday, 7 am to 7 pm
12 weeks training ON SITE in Kirkby - L32 8UY
Who We Are: We are a dedicated organization committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.
What You'll Do: As a Contact Centre Agent, your primary responsibilities will include:
- Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.
- Delivering high-quality customer service while adhering to established procedures and service levels.
- Using your initiative to source information and provide effective solutions for our customers.
- Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.
- Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.
What We're Looking For: To excel in this role, you should possess:
- Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.
- Call Management Skills: Ability to control calls effectively, minimizing escalations and ensuring a smooth customer experience.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.
- Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.
- Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.
Ready to Make a Difference? If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us. Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!
Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.
Don't miss this chance to shine in a role that values your skills and dedication!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Advisor - on site in Kirkby employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - on site in Kirkby
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and addressing inquiries.
✨Tip Number 3
Be ready to showcase your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you've successfully resolved customer issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Advisor - on site in Kirkby
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond to help customers in the past – we love to see that!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your call management skills and communication abilities, as these are key for us. A little effort here can make a big difference!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on conveying your experience and skills in a straightforward manner.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Adecco
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you handled challenging situations. Think of specific examples that showcase your problem-solving skills and ability to communicate effectively.
✨Practice Your Call Management Skills
Since you'll be handling a high volume of calls, practice managing conversations. Role-play with a friend or family member to simulate real call scenarios. Focus on staying calm, controlling the conversation, and resolving issues efficiently.
✨Show Off Your Communication Skills
During the interview, make sure to articulate your thoughts clearly and confidently. Use positive language and maintain a friendly tone, as this reflects the kind of customer service attitude they’re looking for. Remember, first impressions matter!
✨Familiarise Yourself with Technology
Get comfortable with the tools mentioned in the job description, like Outlook, Word, and Excel. If you can, try to demonstrate your proficiency during the interview by discussing how you've used these tools in past roles to enhance your efficiency.