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- Tasks: Provide outstanding customer service and support to customers via inbound calls.
- Company: Join a dynamic contact centre team in Kirkby, Liverpool.
- Benefits: Weekly pay, free parking, and opportunities for permanent roles.
- Why this job: Make a positive impact on people's lives through exceptional service.
- Qualifications: Excellent communication skills and experience in fast-paced environments.
- Other info: Hybrid working model after training with a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool!
About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments.
Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office). Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks).
Key Responsibilities:
- Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes.
- Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction.
- Identify complex queries and escalate as necessary to achieve fair outcomes.
- Provide clear and efficient responses while adhering to company guidelines.
- Accurately update the client database with essential information.
- Comply with client and regulatory policies and procedures.
What You'll Need:
- Excellent written and verbal communication skills.
- Experience in a fast-paced environment.
- Strong timekeeping skills.
- Basic IT skills.
- Experience in a customer service environment is a plus!
Why join us?
- Ongoing Opportunities: Long-term assignments with regular permanent roles available.
- Weekly Pay: Enjoy weekly pay for your hard work!
- Free Parking: Convenient parking available on-site.
Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Contact Centre Advisor - Hybrid in Kirkby employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor - Hybrid in Kirkby
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer query.
✨Tip Number 3
Be prepared for situational questions! Think about past experiences where you’ve provided excellent customer service. We want to hear those stories that showcase your calm and empathetic approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch!
We think you need these skills to ace Contact Centre Advisor - Hybrid in Kirkby
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing that passion!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with the role of a Customer Service Advisor. This shows us you’ve done your homework and are genuinely interested!
Keep It Clear and Concise: We appreciate a straightforward approach! Use clear language and avoid jargon. Make your points easy to read and understand, as this reflects the communication skills we’re looking for in a Customer Service Advisor.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like managing incoming calls and providing clear responses. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries in the past. This will show that you can engage in high-quality conversations and prevent complaints.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific customer situations. Think of scenarios where you had to remain calm and empathetic. Practising these responses will help you feel more confident and ready to tackle any questions during the interview.
✨Dress the Part and Be Punctual
Even though the role is hybrid, it's important to make a good first impression. Dress smartly for the interview and ensure you're on time. This shows respect for the interviewer's time and reflects your strong timekeeping skills, which are essential for the job.