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- Tasks: Provide advanced technical support for laser systems and collaborate with various teams.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Make a real difference by solving complex technical issues and optimising systems.
- Qualifications: Strong analytical skills and experience with laser or electromechanical systems.
- Other info: Dynamic role with occasional travel and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Technical Support Engineer to provide advanced technical support for customers and field service teams. This role will act as the primary escalation point for complex laser system issues, supporting diagnosis, performance optimization, and long-term system reliability.
The position combines remote support, occasional on-site intervention, and close collaboration with Test & Integration, Quality, Repair Centre, and Manufacturing Engineering teams.
Key Responsibilities- Provide advanced troubleshooting and fault diagnosis for COâ‚‚ laser systems via phone, email, and remote access.
- Manage technical support cases from initial enquiry through to resolution, ensuring clear communication and timely updates.
- Support Field Service Engineers and customers with system optimization and best operating practices.
- Attend customer sites occasionally for specialist alignment or deep-level repairs.
- Work cross-functionally to resolve recurring issues and contribute to product and process improvements.
- Create technical documentation, knowledge base articles, and customer 'How-To' guides.
- Deliver technical training to Field Service Engineers and end-users.
- Strong analytical and fault-finding abilities with laser or complex electromechanical systems.
- Experience supporting industrial laser systems, ideally COâ‚‚-based platforms.
- Ability to take ownership of technical issues and drive them through to resolution.
- Clear communication skills and a collaborative working style.
- Willingness to travel occasionally for on-site support.
- Full-time, permanent
- Monday to Friday, 9:00am - 5:00pm
- Salary: To be discussed at interview
Technical Support Engineer in Kingston upon Hull employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Kingston upon Hull
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with complex laser systems, brush up on your fault diagnosis techniques. Maybe even set up a mock scenario with a friend to simulate a support call.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at StudySmarter!
We think you need these skills to ace Technical Support Engineer in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with laser systems and technical support. We want to see how your skills match the role, so don’t be shy about showcasing your analytical abilities and fault-finding expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Technical Support Engineer role and how your previous experiences have prepared you for this position. Keep it engaging and relevant!
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Whether it’s through your CV or cover letter, demonstrate how you’ve effectively communicated complex technical issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Make sure you brush up on your knowledge of COâ‚‚ laser systems and complex electromechanical systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your analytical skills and fault-finding abilities.
✨Communicate Clearly
Since this role involves a lot of communication with customers and field service teams, practice articulating your thoughts clearly. Use examples from your experience to demonstrate how you’ve effectively communicated technical information in the past.
✨Show Your Problem-Solving Skills
Prepare to discuss how you take ownership of technical issues. Think of instances where you drove a problem through to resolution, and be ready to explain your thought process and the steps you took to solve it.
✨Be Ready for Collaboration
This position requires working cross-functionally, so think about times when you collaborated with other teams. Be prepared to share how you contributed to resolving recurring issues or improving processes, as teamwork is key in this role.
