At a Glance
- Tasks: Be the friendly face of our customer service team, handling queries and resolving issues.
- Company: Join a supportive and dynamic team in West Hull.
- Benefits: Competitive salary, full-time hours, and a day off when you work a Saturday.
- Other info: Flexible working hours with opportunities for personal growth within the company.
- Why this job: Make a real difference by delivering exceptional service to our customers every day.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 13 - 13 £ per hour.
Location: West Hull
Pay: Equivalent to £26,227 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions.
You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business.
Working Hours
This role requires flexibility to work the following shifts: 8:30am - 5:00pm, 10:00am - 6:00pm. In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week.
Key Responsibilities
- Act as the first point of contact for customer queries via phone, email, and online channels
- Handle billing and account enquiries professionally and efficiently
- Process and respond to order enquiries and updates
- Manage and monitor the company's social media channels, responding to customer messages and enquiries
- Investigate and resolve customer complaints, ensuring a positive outcome wherever possible
- Maintain accurate customer records and update internal systems
- Liaise with internal departments to resolve customer issues
- Provide general administrative support to the wider team
About You
We are looking for someone who:
- Has previous customer service and/or administrative experience
- Possesses excellent communication skills, both written and verbal
- Is confident handling customer complaints and finding solutions
- Has strong organisational skills and attention to detail
- Is comfortable using Microsoft Office and internal systems
- Can prioritise workload effectively in a fast-paced environment
- Has a positive, professional, and customer-focused attitude
- Is flexible regarding working hours, including occasional Saturdays
What We Offer
- Competitive wage
- Permanent, full-time position
- Day off during the week when working a Saturday
- Supportive and friendly working environment
- Opportunity to develop and grow within the business
If you are a customer-focused professional who enjoys a varied role and takes pride in delivering excellent service, we'd love to hear from you. Apply today!
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