At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and ensuring a positive experience.
- Company: Join a well-established organisation in West Hull with a supportive team culture.
- Benefits: Earn £12.71 per hour with free parking and a full-time schedule.
- Other info: Enjoy a busy office atmosphere with opportunities for growth and learning.
- Why this job: Make a real difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Location: West Hull
Hours: Monday to Friday, 8:30am - 5:00pm
Pay: £12.71 per hour
Adecco is delighted to be supporting a growing and well‑established organisation based in West Hull in their search for a friendly and customer‑focused Customer Service Advisor. This is an excellent opportunity for someone who is passionate about delivering outstanding service and enjoys working in a fast‑paced, team‑orientated environment.
The RoleAs a Customer Service Advisor, you will be the first point of contact for customers, providing support and resolving enquiries efficiently and professionally. You will play a key role in ensuring a positive customer experience while also supporting internal processes to maintain high service standards. This is a varied role suited to someone who is confident, organised, and able to handle multiple tasks with ease.
Key Responsibilities- Handling inbound customer enquiries via phone and email
- Providing excellent customer service, resolving queries quickly and effectively
- Building strong relationships with customers to ensure a positive experience
- Updating and maintaining accurate customer records
- Supporting order queries, billing enquiries, and general account support
- Chasing outstanding information or responding to follow-ups as required
- Liaising with internal teams to ensure smooth and consistent service delivery
- Carrying out general administrative duties such as data entry and reporting
To be successful in this role, you will:
- Have previous customer service experience (essential)
- Be a confident communicator with a professional and friendly manner
- Be customer-focused with strong problem-solving skills
- Have excellent attention to detail and organisational abilities
- Be comfortable working in a busy, office-based environment
- Have good IT skills and the ability to learn new systems quickly
- Have experience handling billing or account queries (advantageous but not essential)
Full-time, office-based role Monday to Friday, 8:30am - 5:00pm Based in West Hull, with free parking available.
Customer Service Support - MK060 in Kingston upon Hull employer: Adecco
Adecco is an excellent employer that values its employees by fostering a supportive and dynamic work culture in West Hull. With a focus on professional growth, team collaboration, and a commitment to outstanding customer service, employees enjoy a fulfilling work environment complemented by competitive pay and convenient office hours. The company also offers free parking, making it an attractive choice for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Support - MK060 in Kingston upon Hull
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you resolved customer issues effectively. This will help you stand out as a candidate who can handle the fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Support - MK060 in Kingston upon Hull
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your problem-solving skills!
Be Professional Yet Friendly:When writing your application, keep a professional tone but don’t forget to let your friendly personality shine through. We’re looking for someone who can connect with customers, so show us you can do just that!
Pay Attention to Detail:Double-check your application for any typos or errors. We value attention to detail, and a polished application reflects your organisational abilities. It’s the little things that can make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Adecco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively resolved customer queries or built strong relationships. This will highlight your ability to connect with customers professionally.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or managing multiple enquiries at once. Prepare your responses to these situations, focusing on how you would maintain a positive customer experience while resolving issues efficiently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if the company culture is a good fit for you.
