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- Tasks: Be the go-to person for B2B customer queries and ensure top-notch service.
- Company: Join a leading national organisation with a vibrant team atmosphere.
- Benefits: Earn £13.08 per hour, enjoy a temp to perm opportunity, and work Monday to Friday.
- Other info: Dynamic environment with opportunities for growth and collaboration across departments.
- Why this job: Make a real impact in a supportive team while developing your customer service skills.
- Qualifications: Strong admin skills, attention to detail, and a passion for customer satisfaction.
The predicted salary is between 27000 - 28000 £ per year.
Location: Brough Area, HU14
Hours: Monday to Friday, 8:30am - 17:00pm
Pay: £13.08 per hour
Contract: Temp to Perm Opportunity
Adecco UK Ltd is proud to be recruiting on behalf of a leading national organisation for a Customer Service Representative to join their dynamic and fast-paced business-to-business (B2B) support team. This is an exciting opportunity for a proactive and detail-oriented individual to play a key role in delivering exceptional service to commercial clients across the UK.
Key Responsibilities:
- Act as the first point of contact for B2B customers, handling enquiries with professionalism and efficiency via phone, email, and internal systems.
- Process customer orders accurately, ensuring all relevant purchase order numbers are captured and client spend limits are adhered to.
- Provide expert advice on product ranges, availability, and suitability, helping clients make informed purchasing decisions.
- Coordinate delivery schedules with internal logistics and warehouse teams, ensuring timely and accurate dispatch of goods.
- Maintain up-to-date records of customer interactions, transactions, and service issues using multiple internal systems.
- Monitor and manage customer accounts, ensuring compliance with agreed terms and flagging any discrepancies or concerns.
- Collaborate closely with internal departments including Sales, Finance, and Operations to ensure a seamless customer experience.
- Escalate complex queries or complaints appropriately, ensuring swift resolution and customer satisfaction.
- Continuously develop product and system knowledge to stay ahead of client needs and industry trends.
Ideal Candidate:
- Strong administrative and numeracy skills with a keen eye for detail.
- Confident communicator with a customer-first mindset.
- Comfortable working across multiple systems and managing competing priorities.
- Reliable, hardworking, and committed to delivering high standards of service.
If you're looking for a role where you can make a real impact in a supportive and energetic team, we'd love to hear from you!
Customer Service Executive - MK053 in Kingston upon Hull employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - MK053 in Kingston upon Hull
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend or family member. This will boost your confidence and help you handle real-life situations like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Executive - MK053 in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience and skills that match the job description, especially your customer service expertise and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. Mention specific examples of how you've delivered exceptional service in the past.
Showcase Your Communication Skills: As a Customer Service Executive, strong communication is key. In your application, demonstrate your ability to communicate clearly and professionally, whether it's through your writing style or how you present your experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and allows us to keep track of all applicants efficiently. Plus, it shows you’re proactive!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Before the interview, make sure you understand the company and its B2B services. Familiarise yourself with their product ranges and any recent news about them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about how you would manage a difficult customer or a complex query. Practising these responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Highlight your administrative and numeracy skills during the interview. Be ready to discuss specific examples of how you've used these skills in past roles, especially in managing customer accounts or processing orders accurately.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.