At a Glance
- Tasks: Be the friendly face of healthcare, guiding patients to the right services.
- Company: Join a supportive GP practice in Kings Langley with a focus on patient care.
- Benefits: Earn £12.71 per hour with flexible temporary work opportunities.
- Other info: Collaborative team environment with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Previous reception or primary care experience and strong communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Kings Langley
Contract: Temporary
Salary: £12.71
Job Purpose
The GP Receptionist with triage experience plays a vital frontline role within the practice, providing high-quality administrative and patient-facing support. The post holder will act as the first point of contact for patients, using care navigation and triage skills to ensure patients access the most appropriate healthcare service in a timely and safe manner.
Key Responsibilities
- Patient Reception & Communication
- Act as the first point of contact for patients attending the practice, in person and via telephone
- Provide a professional, friendly and empathetic service at all times
- Manage high volumes of calls efficiently while maintaining confidentiality
- Handle sensitive and potentially distressed patients with care and discretion
- Triage & Care Navigation
- Use agreed triage protocols and care navigation principles to assess patient needs appropriately
- Signpost patients to the most suitable service (GP, nurse, pharmacist, ANP, physiotherapist, social prescriber, urgent care, or external services)
- Support clinical staff by prioritising appointment requests and urgent queries effectively
- Accurately document patient requests and outcomes on the clinical system
- Appointments & Administration
- Book, amend and cancel appointments in line with practice policies
- Manage GP, nurse and clinic templates efficiently
- Process repeat prescriptions in accordance with practice procedures
- Register new patients and update patient records accurately
- Scan, code and file clinical correspondence
- Support clinical and administrative teams with general admin duties as required
- IT & Systems
- Use clinical systems such as EMIS Web / SystmOne (or equivalent) confidently
- Maintain accurate patient records in line with GDPR and data protection regulations
- Use Microsoft Office and practice systems as required
- Team & Practice Support
- Work collaboratively with GPs, nurses and the wider practice team
- Contribute to a positive, supportive working environment
- Follow all practice policies, procedures, and standards
- Participate in training, meetings and service improvements
Skills & Experience
- Essential
- Previous experience as a GP Receptionist or in a primary care setting
- Demonstrable triage or care navigation experience
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in a fast-paced environment
- Strong organisational skills and attention to detail
- Good IT skills and confidence using clinical systems
- Understanding of patient confidentiality and GDPR
- Desirable
- Care Navigation / Active Signposting training
- Experience using EMIS Web or SystmOne
- Knowledge of services and referral pathways
- Customer service or healthcare administration qualification
Personal Attributes
- Professional and approachable
- Resilient and adaptable
- Empathetic and patient-focused
- Able to prioritise and manage workload effectively
- A strong team player with a proactive attitude
GP receptionist in Kings Langley employer: Adecco
At Adecco, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values each team member's contributions. Located in Kings Langley, our practice provides a dynamic environment where GP receptionists can thrive, with opportunities for professional growth and development through training and service improvements. We are committed to fostering a positive atmosphere that prioritises patient care while ensuring our staff feel valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land GP receptionist in Kings Langley
✨Tip Number 1
Get to know the practice! Research the GP surgery and its services before your interview. This shows you're genuinely interested and helps you tailor your responses to their specific needs.
✨Tip Number 2
Practice your communication skills! As a GP receptionist, you'll be the first point of contact for patients. Role-play with a friend to get comfortable handling calls and face-to-face interactions.
✨Tip Number 3
Show off your triage skills! Be ready to discuss how you've used care navigation in past roles. Think of examples where you effectively assessed patient needs and directed them to the right service.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace GP receptionist in Kings Langley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a GP receptionist or in a primary care setting. We want to see how your skills match the job description, so don’t be shy about showcasing your triage and care navigation experience!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've provided excellent patient-facing support and managed high volumes of calls with empathy and professionalism.
Show Off Your IT Skills:Since you'll be using clinical systems like EMIS Web or SystmOne, make sure to mention any relevant experience you have with these systems. If you're confident with Microsoft Office too, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Adecco
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a GP receptionist, especially around triage and care navigation. Brush up on the clinical systems mentioned, like EMIS Web or SystmOne, so you can confidently discuss your experience and how it relates to the role.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for patients, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've handled sensitive situations in the past, demonstrating your ability to remain calm and professional under pressure.
✨Demonstrate Team Spirit
Highlight your experience working collaboratively with healthcare teams. Be ready to share instances where you contributed to a positive working environment or supported colleagues, as teamwork is crucial in a GP practice.
✨Prepare Questions
Think of insightful questions to ask at the end of your interview. This shows your genuine interest in the role and helps you understand the practice better. You might ask about their approach to patient care or how they handle high call volumes.
