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- Tasks: Provide tech support and resolve incidents for users in a fast-paced environment.
- Company: Join the Thames Valley Police Force and make a difference in public services.
- Benefits: Competitive daily rate, hybrid working, and professional development opportunities.
- Why this job: Be the first point of contact and help others while enhancing your skills.
- Qualifications: ITIL knowledge, service desk experience, and strong communication skills required.
- Other info: Supportive team culture with a focus on inclusivity and career growth.
Adecco are pleased to be recruiting for a Service Desk Analyst to work within the Thames Valley Police Force.
Contract Type: Temporary
Location: Kidlington
Daily Rate: £150.00 per day Umbrella
Working Pattern: Full Time, Monday to Friday 37 hours per week
End Date: at least August 2026
Driving Required: Yes
Please note that this role will be subject to Police Vetting, you need to have resided within the UK for a minimum of 5 years to be considered for this role.
Join Our Team and Make a Difference!
Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and have a knack for delivering outstanding customer service? If so, we have the perfect opportunity for you! Our client is seeking a dedicated Service Desk Analyst to provide essential support to end users within the public services sector.
What You'll Be Doing:
- Providing Support: Assist users by diagnosing and resolving incidents in line with service level agreements.
- Collaborating: Work closely with other ICT teams to ensure timely incident resolution.
- Communicating Effectively: Keep users updated on incident status and manage service requests with clarity.
- Ensuring Quality: Take ownership of the incident and service request life cycles to meet customer satisfaction ratings.
- Acting as a Recovery Manager: For high-priority incidents, maintain communication with stakeholders to ensure business continuity.
What We're Looking For:
- A good standard of education with ITIL v2 or v3 knowledge (essential).
- Experience in a service desk or technical environment (essential).
- Strong communication skills and a customer-focused mindset (essential).
- Problem-solving abilities and a logical approach to troubleshooting (essential).
- Flexibility, adaptability, and the ability to work independently.
Why Join Us?
This is not just a job; it's a chance to make an impact! Alongside a competitive daily rate, you can look forward to:
- Hybrid Working: Enjoy the flexibility of a hybrid work environment.
- Professional Development: Opportunities for continued professional growth and skill enhancement.
- Supportive Team: Work within a collaborative and friendly team that values your contributions.
Ready to Take the Next Step?
If you're excited about this opportunity and meet the qualifications, we would love to hear from you! Apply now to join our client's dynamic team and play a pivotal role in supporting public services. Your expertise can make a real difference!
Note: Only candidates with the required skills and experience will be contacted for this role.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Service Desk Analyst in Kidlington employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Kidlington
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at Thames Valley Police Force or similar organisations. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common questions for Service Desk Analysts and think about how your experience aligns with what they’re looking for. Practising your answers will help you feel more confident when it’s showtime!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share specific examples of how you’ve tackled technical issues in the past. This is your chance to shine and demonstrate that you’re the tech-savvy hero they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly!
We think you need these skills to ace Service Desk Analyst in Kidlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Desk Analyst role. Use keywords from the job description to show we’re on the same page!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We want to see your logical approach and how you’ve helped others!
Keep It Clear and Concise: When writing your cover letter, be straightforward and to the point. We appreciate clarity, so make sure you communicate your passion for customer service effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Adecco
✨Know Your ITIL Basics
Make sure you brush up on your ITIL v2 or v3 knowledge before the interview. Being able to discuss how ITIL principles apply to service desk operations will show that you're not just familiar with the terminology, but that you understand how to implement these practices effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Think about a time when you turned a frustrated user into a satisfied one by solving their problem quickly and efficiently. This will highlight your customer-focused mindset.
✨Communicate Clearly
Since effective communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend where you explain complex technical issues in simple terms. This will help you demonstrate your ability to keep users updated on incident statuses.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle high-priority incidents. Think through how you would maintain communication with stakeholders during a critical situation. Showing that you can think on your feet and manage stress will set you apart from other candidates.
