At a Glance
- Tasks: Support the ICT team with admin duties and financial tasks to keep operations running smoothly.
- Company: Join Thames Valley Police, a dynamic team dedicated to public service.
- Benefits: Earn £14.23 per hour with flexible working and skill development opportunities.
- Other info: Enjoy a supportive environment with opportunities for career growth.
- Why this job: Make a real impact in public services while gaining valuable experience in ICT.
- Qualifications: Experience in administration and strong communication skills are essential.
Location: Kidlington
Contract Type: Temporary
Contract Length: 1 position 6 months and 1 position 12 months
Working Pattern: Full Time
Hourly Rate: £14.23
Are you ready to support a dynamic ICT team in delivering exceptional public services? Our client Thames Valley Police are seeking a motivated and detail-oriented Administrator to join their team in Kidlington. If you have a knack for organisation and a passion for technology, we want to hear from you!
About the Role:
As an Administrator (ICT), you will play a crucial role in providing effective administrative and financial support to the ICT Department. Reporting to the ICT Commercial Analyst, you will be responsible for a variety of tasks that help keep our operations running smoothly.
Key Responsibilities:
- Administrative Excellence: Manage designated administrative duties across the Forces, ensuring all ICT documentation is handled efficiently and accurately.
- Supplier Liaison: Communicate with third-party suppliers to fulfil purchase orders and ensure they are recorded in the finance system.
- Swift Query Resolution: Address queries from the Corporate Finance team and internal ICT staff, ensuring timely and accurate responses within a 2-day turnaround.
- Document Development: Create and proofread a range of documents, including Word files, Excel spreadsheets, and PowerPoint presentations.
- Internal Communication: Assist the Commercial Analyst in delivering internal communications, including monthly KPI reporting.
- Onboarding Support: Help with onboarding new team members and managing exit processes for departing staff.
- Billing Queries: Act as a point of contact for all requisition and billing queries, ensuring timely filing for inspections and audits.
What We're Looking For:
To thrive in this role, you should possess the following skills and qualifications:
- Administrative Experience: Proven experience in office administration, with strong clerical and financial skills.
- Influencing Skills: Ability to achieve outcomes through influence and persuasion.
- Prioritisation: Demonstrated capability to manage multiple tasks and re-prioritise as needed in a busy environment.
- Communication Skills: Excellent written and oral communication skills, with a customer-focused approach.
- Document Management: Experience in developing and delivering ICT Department documents in similar organisations.
- Mobility: A full UK driving licence is essential, as you may need to travel to various locations across the Force areas.
- Formal Qualifications: RSA II or NVQ Level 2 in Administration/Customer Service or equivalent is desirable.
Why Join Us?
- Supportive Environment: Be a part of a team dedicated to delivering essential public services.
- Skill Development: Gain invaluable experience and skills in the ICT sector.
- Flexible Working: While most staff work remotely, the role may require travel to different locations, providing variety in your workday.
If you are a proactive, adaptable individual looking for a fulfilling role in the public services sector, we encourage you to apply! Join us in making a difference!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Administrator (ICT) in Kidlington employer: Adecco
Thames Valley Police offers a supportive and dynamic work environment in Kidlington, where you can contribute to essential public services while developing your skills in the ICT sector. With a focus on employee growth and flexible working arrangements, this role provides a unique opportunity to make a meaningful impact within the community. Join a team that values inclusivity and encourages professional development, ensuring that every member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (ICT) in Kidlington
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Adecco.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Adecco. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Administrator (ICT) in Kidlington
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Adecco.
How to prepare for a job interview at Adecco
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Adecco's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Adecco offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
