IT & Digital Officer in Kendal

Location: Kendal

Part-time 21 hours a week over 3-5 days

Our client is seeking an IT and Digital Officer who can support the Head of Facilities and Digital with the maintenance, security, and planning of key IT and digital assets. You will help ensure a safe, functional, cost-effective, and legally compliant environment for staff, volunteers, and visitors. The role combines hands-on IT support, cyber security practices, and digital transformation initiatives, including innovative technology solutions for remote sites and community engagement.

Responsibilities

• Assist with procurement of IT and communications software, hardware, peripherals, and support services to meet organizational requirements.
• Work alongside external contractors to provide software and hardware support, resolving incidents for staff across the entire trust.
• Deliver basic staff training on general office equipment, software, and induction to IT and communication systems for new starters.
• Help secure all digital systems against cyber-attack, including staff awareness of current cyber threats and secure remote access.
• Maintain secure daily backups of data on computer network file servers and recover information requested by staff and volunteers.
• Implement preventive measures by checking system logs, applying patches and security updates, and maintaining or upgrading network components.
• Support digital transformation projects, including webcams for immersive community engagement and tap to donate systems at remote sites.
• Carry out additional ad hoc tasks for the Head of Facilities and Digital, including membership support and external fundraising activities.
• Follow organizational policies and procedures, promoting environmentally friendly working practices and high standards of efficiency and customer care.

Your Skills

• Relevant experience or qualification in IT and/or Maths and English GCSE at grade 4 or above, with at least two years in IT support or a similar role.
• Experience procuring computer hardware and providing IT problem-solving in a mixed hardware, software, and network environment.
• Good understanding of computer systems, security protocols, and GDPR principles and best practice for handling personal data securely.
• Hands-on experience diagnosing and resolving hardware, software, and network issues for users with varying technical knowledge levels.
• Experience managing and supporting Microsoft 365 tools, including Outlook, Teams, SharePoint, OneDrive, Azure and Entra in a business context.
• Working knowledge of Active Directory user administration, including password resets, account creation, and managing user and group permissions.
• Experience managing Windows Server environments and Endpoint management solutions to ensure secure, stable, and up-to-date devices.
• Experience maintaining networking equipment such as routers, switches, and firewalls, ensuring connectivity and appropriate access controls.
• Ability to maintain privacy and confidentiality, communicate effectively and confidently, and support others in achieving their goals.
• Capable of working independently and as part of a team, prioritizing multiple tasks, with a full UK driving licence and access to a vehicle desirable.