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- Tasks: Lead and mentor the IT support team while managing daily operations and escalated issues.
- Company: Join a thriving, people-focused organization dedicated to delivering top-notch IT services.
- Benefits: Enjoy a competitive salary, annual bonuses, comprehensive benefits, and generous leave.
- Why this job: Make a real impact in a dynamic environment while fostering a user-centric approach to service.
- Qualifications: Strong leadership skills, extensive technical knowledge of Microsoft 365 and Azure, and proven IT support experience.
- Other info: Access tailored training programs and participate in wellness initiatives focused on mental health.
The predicted salary is between 27000 - 63000 £ per year.
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Lead and mentor the IT support team, ensuring the delivery of high-quality service.
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Manage day-to-day operations and handle escalated issues.
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Oversee internal IT projects and coordinate with a Managed Service Provider (MSP).
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Foster a user-centric approach to customer service, identifying areas for improvement.
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Monitor team performance metrics and oversee documentation and training.
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Collaborate with stakeholders to develop a continuous improvement strategy.
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Ensure IT systems security and support the deployment of new services and software.
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Manage contract and licence compliance, while optimising technology partnerships.
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Strong leadership and communication skills, with a knack for mentoring.
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Extensive technical knowledge of Microsoft 365 and Azure Active Directory.
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Proven experience in IT support and team management.
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A proactive approach to problem-solving and customer service.
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A genuine passion for technology and continuous improvement.
Ready to take the next step in your career? If you’re enthusiastic about leading a dynamic team in a fast-paced environment while supporting our mission to deliver top-notch IT services, we want to hear from you!
Why Join Us?
This is not just a job; it’s an opportunity to make a real impact within a thriving, people-focused organisation. Here’s what you can expect:
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Competitive Salary: Starting from £45,000, based on your experience.
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Annual Bonus: Performance-based incentives to reward your hard work.
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Comprehensive Benefits: Including life assurance, income protection insurance, and Healthcare.
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Generous Leave: 20 days of annual leave, increasing to 25 after one year, plus bank holidays and additional leave during the festive season.
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Professional Development: Access to tailored training and development programmes to help you grow your career.
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Wellness Initiatives: Participate in the Wellness Programme, with a focus on mental health and well-being.
To speak to a recruitment expert please contact Merlin Watson
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IT Support Team Leader employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed and mentored teams in the past. Highlight any initiatives you've led that improved team performance or customer service.
✨Tip Number 2
Familiarize yourself with Microsoft 365 and Azure Active Directory, as these are crucial for the role. Consider obtaining relevant certifications or completing online courses to demonstrate your technical expertise.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and customer service. Think of specific scenarios where you turned a challenging situation into a positive outcome, showcasing your proactive mindset.
✨Tip Number 4
Research our company culture and values to align your responses during the interview. Be ready to explain how your passion for technology and continuous improvement fits with our mission to deliver top-notch IT services.
We think you need these skills to ace IT Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and technical knowledge, especially in Microsoft 365 and Azure Active Directory. Use specific examples to demonstrate your ability to manage IT support teams and handle escalated issues.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and continuous improvement. Mention how your proactive approach to problem-solving aligns with the company's mission to deliver high-quality IT services.
Showcase Your Team Management Skills: Emphasize your experience in mentoring and developing team members. Provide examples of how you've fostered a user-centric approach to customer service and improved team performance metrics.
Highlight Relevant Projects: Discuss any internal IT projects you've overseen or coordinated with Managed Service Providers. This will demonstrate your ability to manage day-to-day operations and ensure compliance with contracts and licenses.
How to prepare for a job interview at Adecco
✨Show Your Leadership Skills
As a potential IT Support Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams in the past, mentored colleagues, and handled escalated issues effectively.
✨Highlight Technical Expertise
Make sure to showcase your extensive technical knowledge of Microsoft 365 and Azure Active Directory. Be prepared to discuss your experience with these technologies and how you've utilized them to improve IT support services.
✨Emphasize User-Centric Approach
Discuss your commitment to a user-centric approach in customer service. Provide examples of how you've identified areas for improvement and implemented changes that enhanced the user experience.
✨Prepare for Problem-Solving Scenarios
Expect to face problem-solving scenarios during the interview. Prepare to discuss your proactive approach to resolving issues and how you would handle specific challenges that may arise in the role.
