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- Tasks: Join our IT support team to solve customer issues via phone and email.
- Company: Be part of a dynamic social network company in Lincoln, focused on innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Perfect for problem solvers who thrive in fast-paced settings and love helping others.
- Qualifications: Strong communication skills and experience in customer-facing technical support required.
- Other info: A full driver's licence is needed for occasional travel.
The predicted salary is between 24000 - 36000 £ per year.
We are on the lookout for proactive and confident problem solvers to join our clients IT support team in Lincoln. If you excel in a dynamic setting and have a knack for resolving customer issues, this role is for you!
Key Responsibilities:
- Offer support to customers through phone and email.
- Investigate and troubleshoot issues reported by users, ensuring swift and effective solutions.
- Correct data issues and produce reports as necessary.
- Log all support interactions in the ticketing system, ensuring accuracy.
- Prioritise and manage the tickets, ensuring compliance with SLAs.
- Escalate complex issues as needed.
Requirements:
- Strong communication skills and a problem-solving mindset.
- Experience in customer-facing support, particularly in application or technical support.
- Proficiency in report generation.
- Keen attention to detail.
- Ability to collaborate effectively within a team while managing individual responsibilities.
If you are a motivated individual with a passion for IT and customer service, then we want to hear from you! Our client offers a supportive and collaborative work environment, providing opportunities for professional growth and development. Please note that a full driver's licence is required for this role, as occasional travel may be necessary.
IT Support employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to explain technical issues in simple terms can help you shine in both interviews and practical assessments.
✨Tip Number 3
Prepare for scenario-based questions by thinking through common IT problems and how you would resolve them. This will show your problem-solving mindset and ability to think on your feet.
✨Tip Number 4
Network with current or former IT support professionals. They can provide insights into the role and company culture, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise your problem-solving skills and any technical expertise that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've successfully resolved customer issues in the past, demonstrating your proactive approach.
Highlight Communication Skills: Since strong communication is key for this role, ensure you provide examples of how you've effectively communicated with customers or team members in previous positions. This could be in your CV or cover letter.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as attention to detail is crucial in IT support roles.
How to prepare for a job interview at Adecco
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues. Highlight your thought process and the steps you took to troubleshoot and find solutions.
✨Demonstrate Strong Communication
Practice clear and concise communication. During the interview, ensure you articulate your thoughts well, as strong communication skills are crucial for this role.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in IT support. Being knowledgeable about how these systems work will show your preparedness and understanding of the role's requirements.
✨Emphasise Team Collaboration
Be ready to discuss how you work within a team. Share examples of how you've collaborated with colleagues to resolve issues or improve processes, as teamwork is essential in this position.
