At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for colleagues.
- Company: Join Lloyds Banking Group, a leading UK banking organisation.
- Benefits: Enjoy hybrid working, competitive pay, and career growth opportunities.
- Other info: Gain exposure to diverse technologies in a supportive team environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Previous IT support experience and strong troubleshooting skills required.
The predicted salary is between 15.81 - 15.81 £ per hour.
Details
- Start Date: 1st September
- Pay: 15.81 per hour
- Location: Edinburgh Sighthill North
- Hours: Full Time, 35 hours per week
- Working Pattern: Hybrid; at least 2 days per week (40%) in the office. 35-hour week across Monday–Friday with shift rotations between 7:00am–7:00pm. Current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). Also 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance.
About the Opportunity
We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in‑house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you’ll be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT‑related issues. You’ll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem‑solving, and helping others. It also offers a fantastic opportunity to gain exposure to the IT infrastructure, support processes, and continuous improvement initiatives that support one of the UK’s largest banking groups. You’ll build strong relationships with colleagues across the organisation while working closely with a broad range of internal IT teams.
Day to day, you’ll be:
- Providing outstanding customer service and support to colleagues across the business.
- Acting as the first point of contact for IT‑related queries via phone and online channels.
- Taking ownership of incidents and service requests through to resolution.
- Diagnosing and troubleshooting technical issues in a professional and efficient manner.
- Supporting colleagues working both remotely and in office environments.
- Building rapport quickly to gather relevant information and identify solutions.
- Maintaining accurate records and ensuring a high standard of service delivery.
- Identifying opportunities to improve customer journeys and service processes.
- Delivering support with empathy, professionalism, and attention to detail.
Why Lloyds Banking Group?
Join us and become part of a team that helps keep colleagues connected and productive every day. As well as gaining valuable exposure to a wide range of technologies and support functions, you’ll work alongside experienced professionals in a collaborative environment that supports development and career progression.
Benefits
- Hybrid working model with approximately 60% home working and 40% office‑based working.
- Comprehensive training and ongoing support.
- Exposure to a broad range of IT systems and technologies.
- Opportunity to develop technical and customer service skills.
- Career progression opportunities within Lloyds Banking Group.
- Weekly pay.
- Online payslips.
- Dedicated aftercare team.
- Annual leave allowance.
- Employee Assistance Programme.
- Access to Able Futures.
- Eyecare vouchers.
- Access to Boost benefits including shopping discounts, attraction tickets, and services.
- Smart Spending App.
- Workplace Pension Scheme.
What you’ll need
- Previous IT support experience (essential).
- Experience supporting users on Windows Operating Systems.
- Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and PowerPoint.
- Experience using Microsoft Azure and Active Directory.
- Knowledge of the Microsoft Managed Device (MMD) environment/platform.
- Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues.
- Strong communication and customer service skills.
- Excellent attention to detail.
- The ability to build rapport quickly and gather information effectively.
- A proactive mindset with a focus on continuous improvement.
- Strong problem‑solving and analytical skills.
Equal Opportunity Statement
Adecco Group UK & Ireland is an Equal Opportunities Employer.
IT Service Desk Support Analyst employer: Adecco
Lloyds Banking Group is an exceptional employer that prioritises employee development and well-being, offering a hybrid working model that balances home and office life. With comprehensive training, career progression opportunities, and a supportive work culture, employees can thrive in a collaborative environment while gaining valuable exposure to diverse IT systems. The company also provides a range of benefits, including weekly pay, annual leave, and access to various employee assistance programmes, making it a rewarding place to work for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Adecco values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Adecco might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Adecco!
✨Direct Apply to Adecco
Let's not forget to apply directly through the Adecco website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Adecco.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Adecco. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Adecco
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
