At a Glance
- Tasks: Be the go-to tech guru, solving problems and enhancing IT services.
- Company: Join a values-driven organisation that values your contributions.
- Benefits: Enjoy 27 days holiday, a competitive pension, and unique leave days.
- Other info: Gain exposure across the organisation with occasional travel.
- Why this job: Make a real impact by improving IT support for your colleagues.
- Qualifications: Customer service experience in IT and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We're looking for a natural problem solver who can go beyond simply responding to queries. You'll have the curiosity and capability to identify root causes, helping to implement improvements that continually enhance our IT service. You'll be based mainly at our Head Office, but you'll also support our branch network, so occasional travel will be required - giving you variety and exposure across the organisation.
Key Responsibilities
- Serve as the first point of contact for colleagues requiring technical assistance via phone or email.
- Troubleshoot, diagnose, and resolve hardware and software issues.
- Deliver a high standard of customer service, resolving issues efficiently and professionally.
- Provide deskside support at Head Office and occasionally within the branch network.
- Manage support tickets, ensuring issues are driven through to resolution.
- Follow up with colleagues to confirm that issues have been fully resolved.
- Create and maintain technical documentation, including software installation, hardware configuration, and troubleshooting guides.
- Effectively identify, assess, monitor, and mitigate risks in line with the Society's risk management framework and regulatory expectations.
About You
- Previous experience in a customer service role, ideally within an IT environment.
- Good working knowledge of Microsoft technologies including Windows, Outlook, and Office.
- An understanding of IT hardware, such as desktops, laptops, printers, and peripherals.
- A friendly, approachable, and solutions-focused attitude.
- Strong problem-solving skills and a proactive approach to improving service.
What You Can Expect From Us
- 27 days holiday plus Bank Holidays.
- Additional leave days including Birthday Holiday, Celebration Day, and Moving House Day.
- A competitive pension scheme with up to 10% employer contribution.
- A comprehensive benefits package.
- The opportunity to work in a values-driven organisation where your contribution truly matters.
IT Service Desk Specialist - Problem Solver & On-Site Support employer: Adecco
Join a values-driven organisation that prioritises employee well-being and professional growth. As an IT Service Desk Specialist, you'll enjoy a supportive work culture with generous benefits, including 27 days of holiday plus additional leave days, and a competitive pension scheme. This role offers the unique opportunity to enhance your skills while providing impactful solutions across our Head Office and branch network.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Specialist - Problem Solver & On-Site Support
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting, try to simulate common IT issues and think through how you'd resolve them. This will prepare you for any scenario during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining us and ready to take that next step in your career.
We think you need these skills to ace IT Service Desk Specialist - Problem Solver & On-Site Support
Some tips for your application 🫡
Show Your Problem-Solving Skills:In your application, make sure to highlight your knack for problem-solving. Share specific examples where you've tackled IT issues head-on and how you improved the service. We love seeing that proactive attitude!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the job description. We want to see how your background aligns with our needs, so make it personal and relevant.
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to keep it professional. Your written communication should reflect your customer service skills. Show us that you can be both approachable and efficient in resolving issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Adecco
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Windows, Outlook, and Office. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had with hardware like desktops and printers.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific problems you solved, the steps you took, and the positive outcomes. This will demonstrate your proactive approach and ability to improve service.
✨Customer Service is Key
Since this role involves a lot of interaction with colleagues, be ready to showcase your customer service skills. Share stories that highlight your friendly, approachable attitude and how you’ve resolved issues efficiently and professionally.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how they measure success in the role. This shows your genuine interest and helps you understand if the company is the right fit for you.
