At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for colleagues.
- Company: Join the dynamic IT Service Desk team at Lloyds Banking Group.
- Benefits: Weekly pay, comprehensive training, and a range of employee perks.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Previous IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- Previous IT support experience is essential.
- Experience supporting users on Windows operating systems.
- Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and Power Point.
- Experience using Microsoft Azure and Active Directory.
- Knowledge of the Microsoft Managed Device (MMD) environment/platform.
- Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues.
- Strong communication and customer service skills.
- Excellent attention to detail.
- The ability to build rapport quickly and gather information effectively.
- A proactive mindset with a focus on continuous improvement.
- Strong problem‑solving and analytical skills.
Responsibilities
- Provide outstanding customer service and support to colleagues across the business.
- Act as the first point of contact for IT-related queries via phone and online channels.
- Take ownership of incidents and service requests through to resolution.
- Diagnose and troubleshoot technical issues in a professional and efficient manner.
- Support colleagues working both remotely and in office environments.
- Build rapport quickly to gather relevant information and identify solutions.
- Maintain accurate records and ensure a high standard of service delivery.
- Identify opportunities to improve customer journeys and service processes.
- Deliver support with empathy, professionalism, and attention to detail.
- Technologies
- Active Directory
- Azure
- Excel
- Support
- Network
- Office 365
- Windows
- Cloud
- AI
- REST
- More
We are an in-house IT Service Desk team supporting colleagues across Lloyds Banking Group.
This is a full-time temporary role for 12 months based in Edinburgh Sighthill North, working a hybrid pattern with at least 2 days per week, or 40% of time, in the office.
The role offers 35 hours per week across Monday to Friday with shift rotations between 7:00am and 7:00pm, plus 1 Saturday in every 5 weeks.
We provide comprehensive training and ongoing support, exposure to a broad range of IT systems and technologies, weekly pay, online payslips, a dedicated aftercare team, annual leave allowance, an Employee Assistance Programme, access to Able Futures, eyecare vouchers, Boost benefits, a Smart Spending App, and a workplace pension scheme.
We are committed to inclusion, diversity, and reasonable adjustments for candidates who need them.
- last updated 29 week of 2026
- #J-18808-Ljbffr
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